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‎09-15-2021 11:17 AM

HP Recommended
Product: hp f2480
Operating System: Microsoft Windows 10 (32-bit)

I have cartridges with ink in them but it's printing blank pages or just blurred lines.  I've tried all the steps on HP doctor but no success. I cleaned the print heads with a cotton bud. Not sure if that was the right thing to do. But still no success. It's an old printer but this semms solvable. any ideas?

Category:
5 REPLIES 5

‎09-18-2021 12:29 PM

HP Recommended

@yoseliani53

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I understand that your printer is printing blank pages, however, to provide an accurate resolution, I need a few more details:

  • Are you able to make copies from the printer? 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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‎09-18-2021 02:02 PM

HP Recommended

Thanks for your help. No. Copies come out blank too .  Also, I've noticed the ink in the cartridges is going down even when the pages are blank. I've tried everything. I cleaned the printer heads with cotton buds. Not sure if that was a good idea.  Maybe there's a problem with the cartridges. I should say that I didn't use the printer for about 3 months. Could that have something to do with it?

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‎09-18-2021 02:34 PM - edited ‎09-18-2021 02:38 PM

HP Recommended

@yoseliani53

Thank you for posting back.
 

  • Have you tried updating the printer firmware? Click here to update the firmware on an HP printer.

If the issue persists, it could be a hardware failure.  Please reach out to HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/ 
            

Hope this helps!              
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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‎09-18-2021 07:24 PM

HP Recommended

There is no firmware software for my printer, It's an F2480 model.

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‎09-21-2021 11:53 AM

HP Recommended

@yoseliani53

Thank you for posting back. 

 

Let's set up your printer using the printer drivers that come built into Windows. install using Using the Windows Built-in Print Driver: Click here

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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