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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
yoseliani53
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not printing

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hp f2480
Microsoft Windows 10 (32-bit)

I have cartridges with ink in them but it's printing blank pages or just blurred lines.  I've tried all the steps on HP doctor but no success. I cleaned the print heads with a cotton bud. Not sure if that was the right thing to do. But still no success. It's an old printer but this semms solvable. any ideas?

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Echo_Lake
HP Support Agent
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@yoseliani53

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I understand that your printer is printing blank pages, however, to provide an accurate resolution, I need a few more details:

  • Are you able to make copies from the printer? 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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yoseliani53
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Thanks for your help. No. Copies come out blank too .  Also, I've noticed the ink in the cartridges is going down even when the pages are blank. I've tried everything. I cleaned the printer heads with cotton buds. Not sure if that was a good idea.  Maybe there's a problem with the cartridges. I should say that I didn't use the printer for about 3 months. Could that have something to do with it?

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Echo_Lake
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@yoseliani53

Thank you for posting back.
 

  • Have you tried updating the printer firmware? Click here to update the firmware on an HP printer.

If the issue persists, it could be a hardware failure.  Please reach out to HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/ 
            

Hope this helps!              
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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yoseliani53
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There is no firmware software for my printer, It's an F2480 model.

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Echo_Lake
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@yoseliani53

Thank you for posting back. 

 

Let's set up your printer using the printer drivers that come built into Windows. install using Using the Windows Built-in Print DriverClick here

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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