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remove and reinstall the indicated cartridge in HP Envy 5020

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HP Envy 5020
Microsoft Windows 10 (64-bit)

It has never worked smoothly for me. Either it was network problems or print quality, but the latest issue is that it refuses to recognize the newly bought and installed ink. And I must mention, I am loosing my business due to your printer not working !!!

 After the rant, here is the issue...


The old ink had dried up, so I got a new ink. Number 65.  Before I installed the new ink, it automatically updated firmware. Once done, I put the new ink, but it refuses to recognize the ink. I get the error "remove and reinstall the indicated cartridge making sure it is correctly installed" . I tried various things, but the error persists. 

Tried - As a solution, you are just telling the normal process of installing the ink, which of course is not working !!!
Tried - Can't do a cold reboot because unless printer is on, I can't access the ink slots.


Something which should have taken a minute, is taking few hours of my time and makes me loose business and has become the cause of stress.  You guys have added so much of features and made it so complex, that the basics have got compromised !!! Seems the inmates are running the asylum of HP !!! 


Find out what to do when your new printer cartridge is not recognized, or when a new cartridge registers as empty. We include instructions for performing the...
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@justnishant, Welcome to HP Support Community!


We shall escalate this issue to the concerned team.


Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.


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