strange message Non-subscription cartridges are installed

[BryanH-UK]

Hi Had my Instant Ink monthly summary today and it stated " Ink levels: Non-subscription cartridges are installed. " but they are the cartridges supplied with my printer from new that are fitted, why would it say that ?, I check in the HP Smart app and it see my cartridges and shows the levels so im confused.

I did receive another set of cartridges when I signed up the new prinrter to Instant ink (I did already have a account with my old printer) but I dont want to install them unless I did to ?

[BeemerBiker]

Try here at the Get HP Instant Ink Support Website
-or-
Contact the team at HP Instant Ink Support during business days and hours available in your region.
-or-
General help on instant ink management

I do not have an instant ink printer. My understanding is that if you run out of ink you can use genuine Hewlett Packard cartridges either original or refilled. They must have an HP chip in the cartridge.

Below are some official guides that might answer one or more of your questions

Instant Ink account management

Solve Instant Ink cartridge and printer problems

Instant Ink shipment questions

Fixing Instant Ink cartridge errors

Enrolling in HP Instant Ink

Cancel your ink account

HP printers - Fixing Instant Ink enrollment error codes (HP Smart app)

HP printer ink cartridge issues including 'Incompatible', 'Missing', 'Failure' and enrollment errors

Check HP printer ink or toner levels

Terms of service including phone contact information

Instant Ink - Terms of Service - USA
Instant Ink – Terms of Service - UK
TERMINI DI SERVIZIO DI HP INSTANT INK - Italy
Instant Ink - Terms of Service - Ireland
CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

Let me know what you find out.

[BryanH-UK]

Thanks i will try on Monday when they are on line

[BryanH-UK]

Hi called them today and they just told me to replace the cartridges I had installed with the set I received once I signed up with the new printer, so alls well now

Merry Christmas

[BeemerBiker]

It seems to me that if those cartridges were genuine HP you should get a refund.

This link shows how to get warranty information.
Click here to read how to dispute a warranty.

Click here for: Rights in the UK