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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Envy 5055 in Manual Duplex mode

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04-14-2022 11:17 AM
For some reason our HP Envy 5055 has decided to operate in Duplex Manually mode ONLY. Nothing has changed except for fresh black ink cartridge. It formerly duplexed automatically. We can find no settings to get it to go back to automatic duplex. A righteous bother when working remotely. What happened? How to fix?
04-25-2022 09:31 AM
I turned off the printer. I then unplugged it while holding the power button down for 30 seconds or so. I plugged the unit back in. After resetting the wireless link I tried to duplex print. It still shows as MANUAL duplex printing only. I have found nothing that will turn on automatic duplexing as the specs say it will. Most disturbing.
04-25-2022 09:48 AM
OK, this is crazy. I tried the steps offered by RIDDLE-DECIPHER i the support questions at https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/GETTING-ERROR-CODE-0X00829C....
Auto-duplex is back. Wild.
05-25-2022 07:24 AM
Well, it did it again. I was in the middle of printing numerous reports in duplex and the printer decided to go back to being MANUAL duplex only with NO way to get it back to automatic duplexing. What gives?
05-26-2022 10:20 AM
@PeaceLutheran
Welcome to the HP Support Community.
I'd be happy to help.
Let's try to do a root uninstall and reinstall of the software:
Unplug any USB cable, if any, before doing this.
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
13.) Open up the run command with the "Windows key + R" key combo
14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.
15.) Restart the computer.
Once done, please download and install the software from here:
https://support.hp.com/in-en/drivers
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
I am an HP Employee