B&W only printing that spread to 3 computers!

[Jay_frustrated]

So my HP 3830 printer stopped printing in color for my wife's Surface Pro 4 and she asked me to take a look. We use this printer as a wireless printer and she had lost the option to select color from the printer settings (it should be under the Paper/Quality tab in Printer Preferences) I was still able to print in color on our HP Pro 3500 Desktop while I was investigating but that changed as soon as I removed the printer and tried to add it back. Went to the same settings and the option was gone. Tried to print from my phone and I was able to print in color (by default and by selecting color). Then I tried to print from my Surface Pro 3 and the first print was in color, second was the test print that came out B&W, and now it only prints in B&W. 

So, I added the printer a second time but used a printer cable on my wife's computer. Everything was back to normal color and the color option was also back in the settings under the Paper/Quality tab. So the short story is I can print in color on my phone and with a wired connection but not via wireless. Could really use some help on this.

[ferRX]

Hi @Jay_frustrated 

1. Download the HP Print Doctor from the next link:

>> HP Print Doctor - HPPSdr.exe

2.    Run and select the option for "Fix Printing"

3.  Restart the computer and try again to print in Color.

* Click on KUDOS thumbs up  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

Best regards, 

ferRX.

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/my-officejet-4650-will-not-print-in-col...

[Jay_frustrated]

This did not help (and I had to download the print and scan doctor from somewhere else).

[ferRX]

Hi @Jay_frustrated 

Ok, then try the driver download from the next link:

• >> Officejet 3830 – basic driver software – Windows 

* Click on YES button  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

Best regards, 

ferRX.

[Bill_Boquet · Accepted solution]

Have a look at :

OfficeJet 3830 Color option missing from printer preferences - HP Support Community - 8264615

The workaround could also work for your specific HP printer. If it is the case, thanks to give feedback.

[Jay_frustrated]

THANK YOU!!!! Worked on 2 of my computers and getting ready to fix the 3rd. Guess there was a glitch in the Matrix. Lol.