Copy defaults to photo with no change options

[Deb5404]

When trying to make copies, my printer defaults to phot size only.  There is no ‘paper setting’ on the tray menu. Please help💝

[Echo_Lake]

@Deb5404

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Have you tried copying from a different application or device? 
• What's the application you are trying to copy from? 
• Could you please share the picture of the photo size settings? 

Keep me posted! 

[Deb5404]

I’m just directly copying from the printer.  I get the same message when I try to copy from my phone.

[Deb5404]

I’m not trying to copy a picture. It’s a  8x11 paper document.  

[Deb5404]

The photo size setting is 4x6

[Echo_Lake · Accepted solution]

@Deb5404
I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
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