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‎06-12-2020 02:34 PM - edited ‎06-13-2020 12:36 AM

HP Recommended
Product: HP3830
Operating System: Microsoft Windows 10 (64-bit)

I have installed on 2 computers the software for de Officejet 3830. On 1 computer I can set in default that is will print in color, but on de second computer I don't get this option. I have installed the latest software. What can I do?

 

This solution works: https://h30434.www3.hp.com/t5/Inkjet-Printing/color-printing/m-p/7472496

But it is strange that the software from HP don't work with these defaukt settings.

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-16-2020 03:00 PM

HP Recommended

@mennovanrijn, Welcome to HP Support Community!

 

There could be an issue with the network port. Assigning the TCP/IP port does not change the printer software. However, it just resolves the color printing issue.

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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1 REPLY 1

‎06-16-2020 03:00 PM

HP Recommended

@mennovanrijn, Welcome to HP Support Community!

 

There could be an issue with the network port. Assigning the TCP/IP port does not change the printer software. However, it just resolves the color printing issue.

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
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