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‎03-18-2023 02:55 AM

HP Recommended
Operating System: Other

Hi all.

I have a new mac with Ventura OS and my HP Deskjet 1015 all in one printer doesn't communicate with it. I've downloaded the latest driver only to be stumbled by a page on installing which after asking if it's for personal or work etc, has a box below to enter a 4 digit code. I can't continue the final installation without this code, which is why I guess the printer doesn't communicate fully, so fails to print.  Anyone know the code required??

Any tips would be a great help.

Thanks

Andy

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6 REPLIES 6

‎03-21-2023 11:05 AM

HP Recommended

@AndyDocs 

 

Welcome to the HP support community.

 

Which code are you looking for?

Could you send me a picture of the box which is asking for code?

Sandytechy20
I am an HP Employee

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‎03-21-2023 11:28 AM

HP Recommended

Screenshot 2023-03-06 at 09.23.52.png

1 person found this reply helpful
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‎03-21-2023 11:29 AM

HP Recommended

Appreciate you coming back to me. I've attached a screenshot if you can help please. 

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‎03-21-2023 11:32 AM

HP Recommended

There is a box requesting a code as you can see on the screenshot. I can't get past this page to complete the driver/software update. 

1 person found this reply helpful
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‎03-22-2023 03:23 AM

HP Recommended

Hi @AndyDocs 

 

Probably this is asking for a postal code.

 

  • ferRX_0-1679477181467.png

 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

BADGE_VERSION_7_ferRX.pngdodecaedroh.gif

.
@ferRX / I am a volunteer posting answers on my own time.
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‎04-21-2023 09:30 AM

HP Recommended

No it's a 4 digit code with only letters accepted. 

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