HP OfficeJet Pro 8022 is constanly failing to update and cannot be disabled

[LambyN]

I also cannot update printer from its own control panel

it downloads to 100% then says download failed

please can you send me reset for my printer as well

[gogsck]

Any chance of a fix for this??????

My printer is virtually useless at the moment

[mwoodc]

Hey everyone, I tried HPs suggestions here, anyway, to fix it this worked for me.

Go to the driver download page for the device (i did this on Windows 10), select and download the firmware. Make sure the device connected to the same network as your download download device. Run the package, assuming it finds the printer on your network, it will install the update. Mine now reporting "your printer now on the latest update".

Directly installing from the printer and using HP Smart does not work, so I'll save you the time.

[Sh109b]

Have same problem.  Tried the 'fix changing iPhone addresses etc. No difference. Printer all but useless now.

[Sh109b]

Tried this fix. No change.

[Sh109b]

same issues. Tried hp fix. Changed ip details.  No change.

[Romain081164]

AGree, thx Mwdooc, it works indeed, firmware update was delivrered very recently 'cause I did not see it 2 to 3 days ago 

[Sh109b]

Tried all that. Once completed printer reported that it was not connected to Instant Ink and the cartridges could not be used. Had to reset prinetr to default and restart everything. Now its connected to instant ink but the download firmware problem has returned. HP Smart cannot find any fault and the download assistant cannot find the printer. Tried downloading the updated formware tp my laptop, which then searches for the printer. It finds the correct printer but will not allow it to be selected for teh update to install.

COME ON HP what are you playing at?!!!!!!!!

[Romain081164]

Subject is closed, download the firmware on the web page of the printer 

[Sh109b · Accepted solution]

Finally I have found the solution. 

Download and install the HP software assistant. 

This showed 3 updates waiting including an HP solutions (for IT professionals). I allowed all updates and about 20mins later the printer reported working with the latest firmware.

Beware some update windows are behind 'waiting' ones