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Locked

‎07-19-2020 12:17 PM

HP Recommended
Product: Photosmart 5520

Mein Drucker zeigt nach einem Austausch aller Patronen die Fehlermeldung, dass die cyan-Patrone fehlt oder defekt ist. Nachdem ich alle Maßnahmen des virtuellen Supportassistenten und die cyan-Patrone nun schon zweimal durch ganz neue Patronen (nicht HP) ausgetauscht habe, bin ich keinen Schritt weiter. Auch das Updaten des Druckerprogramms scheiterte, weil der Drucker geradezu vollständig blockiert zu sein scheint und absolut keine anderen Befehle annimmt. Nur das Ein- und Ausschalten funktioniert. Gibt es evtl. einen Trick um den Drucker trotz Fehlermeldung zu resetten oder zu nutzen?

1 person had the same question
1 REPLY 1

‎07-20-2020 06:58 AM

HP Recommended

Hi there! Thank you for visiting our English HP Support Community! 🙂

 

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

 

Or, if you prefer, you can visit the HP Support website (https://support.hp.com/us-en?openCLC=true), to find the support channel for your region.

 

Thank you for your understanding.

 

Kind regards,

 

BiancaS.

I work on behalf of HP.
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