HP Smart - Chrome OS - hangs indefinitely after signing in

[kbolay]

I've installed the Android "HP Smart" app on my Chromebook.

Scanning using the "HP Smart" app requires me to sign into "HP Smart", For that it launches a browser (Chrome). After signing in the app shows a spinner and "Thanks for your patience..." - and a spinner which spins indefinitely. The app hangs. The issue is 100% reproducible on multiple devices.

I have captured debug logs. Please forward them to the software engineers. Please let me know if there's anything else I can do to help.

03-05 22:01:45.287 863 1671 I ArcIntentHelperService: Best match: com.hp.sdd.hpc.lib.hpidaccount.HPAuthActivity among 1 candidates.
03-05 22:01:45.306 112 2493 I ActivityManager: START u0 {act=org.chromium.arc.intent.action.VIEW dat=hpsmartandroid://appsettings?code=pqd9WMvEJ3V7dQM0H4K9eFcpSnq7iMPB&state=signed_in4f885f8a-4872-4b33-9b9d-5079f18f86c8 flg=0x14000000 cmp=com.hp.printercontrol/com.hp.sdd.hpc.lib.hpidaccount.HPAuthActivity (has extras)} from uid 10030
03-05 22:01:45.340 887 914 D ArcMediaControllerManager: onTaskMovedToFront: 61
03-05 22:01:45.361 622 622 D ArcAppTaskTracker: Calculating task stack diff.
03-05 22:01:45.377 622 622 D ArcAppTaskTracker: Active task: 61.
03-05 22:01:45.382 887 914 I ArcMediaControllerManager: onAppBecameActive: com.hp.printercontrol
03-05 22:01:45.448 622 622 D ArcAppTaskTracker: Calculating task stack diff.
03-05 22:01:45.448 622 622 D ArcAppTaskTracker: Active task: 61.
03-05 22:01:45.503 112 2493 W ActivityManager: Duplicate finish request for ActivityRecord{29f14a8 u0 com.hp.printercontrol/com.hp.sdd.hpc.lib.hpidaccount.HPAuthActivity t61 f}
03-05 22:01:45.636 622 622 D ArcAppTaskTracker: Calculating task stack diff.
03-05 22:01:45.636 622 622 D ArcAppTaskTracker: Active task: 61.
03-05 22:01:45.520 112 2493 W ActivityManager: Duplicate finish request for ActivityRecord{29f14a8 u0 com.hp.printercontrol/com.hp.sdd.hpc.lib.hpidaccount.HPAuthActivity t61 f}
03-05 22:01:45.784 112 2493 D ActivityManagerInjectorArc: taskOcclusionChanged: taskId=61 does not support PIP
03-05 22:01:45.811 112 3076 D vndksupport: Loading /vendor/lib64/hw/gralloc.cros.so from current namespace instead of sphal namespace.
03-05 22:01:45.818 112 3076 W EGL-MAIN: MESA-LOADER: failed to open vgem (search paths /system/lib64/dri:/system/vendor/lib64/dri)
03-05 22:01:45.839 4226 4246 D TransportRuntime.CctTransportBackend: Making request to: https://firebaselogging-pa.googleapis.com/v1/firelog/legacy/batchlog
03-05 22:01:45.840 900 900 I GCM : Message from /topics/private/PASSWORD-OV_Gm9bNyc79MHo5bZtLxg
03-05 22:01:45.867 900 6159 I ChromeSync: [Sync,SyncIntentOperation] Handling the intent: Intent { act=com.google.android.gms.chromesync.DATA_INVALIDATION_RECEIVED cat=[targeted_intent_op_prefix:.chromesync.sync.SyncIntentOperation] cmp=com.google.android.gms/.chimera.GmsIntentOperationService (has extras) }.
03-05 22:01:45.879 4226 4237 I .printercontro: Background concurrent copying GC freed 186059(7MB) AllocSpace objects, 11(396KB) LOS objects, 49% free, 9MB/18MB, paused 34us total 282.309ms
03-05 22:01:45.884 112 3304 I ActivityManagerInjectorArc: Topmost activity removed from task: ActivityRecord{29f14a8 u0 com.hp.printercontrol/com.hp.sdd.hpc.lib.hpidaccount.HPAuthActivity t-1 f}
03-05 22:01:45.900 112 3076 I ConfigStore: android::hardware::configstore::V1_0::ISurfaceFlingerConfigs::hasWideColorDisplay retrieved: 0
03-05 22:01:45.900 112 3076 I ConfigStore: android::hardware::configstore::V1_0::ISurfaceFlingerConfigs::hasHDRDisplay retrieved: 0
03-05 22:01:45.900 112 3076 E libEGL : eglSetBlobCacheFuncsANDROID resulted in an error: 0x300c
03-05 22:01:45.900 112 3076 I OpenGLRenderer: Initialized EGL, version 1.4
03-05 22:01:45.900 112 3076 D OpenGLRenderer: Swap behavior 2
03-05 22:01:45.900 112 3076 E OpenGLRenderer: Device claims wide gamut support, cannot find matching config, error = EGL_SUCCESS
03-05 22:01:46.114 900 6161 I ChromeSync: [Sync,SyncAdapter] Successfully synced in 44 milliseconds with request: rpc{account=<hide PII>, eventType=303, waitForInitialization=false, notificationHint=W:ENeDgp2XvaHrJCIqCgwImOGLggYQ0MyRsAMaDAiZ4YuCBhCA9um8ASIMCJnhi4IGEMD6pr0B, zipitVersionInfo=null}.
03-05 22:01:46.190 112 151 W System : A resource failed to call release.
03-05 22:01:47.868 4226 4246 I TransportRuntime.CctTransportBackend: Status Code: 200
03-05 22:01:47.868 4226 4246 I TransportRuntime.CctTransportBackend: Content-Type: application/json; charset=UTF-8
03-05 22:01:47.868 4226 4246 I TransportRuntime.CctTransportBackend: Content-Encoding: gzip
03-05 22:01:47.916 4226 4246 D TransportRuntime.SQLiteEventStore: Storing event with priority=DEFAULT, name=FIREPERF for destination cct
03-05 22:01:47.918 4226 4246 D TransportRuntime.JobInfoScheduler: Upload for context TransportContext(cct, DEFAULT, MSRodHRwczovL2ZpcmViYXNlbG9nZ2luZy1wYS5nb29nbGVhcGlzLmNvbS92MS9maXJlbG9nL2xlZ2FjeS9iYXRjaGxvZ1xBSXphU3lDY2traUg4aTJaQVJ3T3MxTEV6RktsZDE1YU9HOG96S28=) is already scheduled. Returning...
03-05 22:01:48.988 887 914 D ArcMediaControllerManager: onTaskMovedToFront: 2
03-05 22:01:48.994 887 914 I ArcMediaControllerManager: onAppBecameActive: org.chromium.arc.applauncher
03-05 22:01:49.029 622 622 D ArcAppTaskTracker: Calculating task stack diff.
03-05 22:01:49.030 622 622 D ArcAppTaskTracker: Active task: 2.
03-05 22:01:49.161 622 622 D ArcAppTaskTracker: Calculating task stack diff.
03-05 22:01:49.163 622 622 D ArcAppTaskTracker: Active task: 2.
03-05 22:01:56.116 4226 4246 D TransportRuntime.SQLiteEventStore: Storing event with priority=DEFAULT, name=FIREPERF for destination cct
03-05 22:01:56.118 4226 4246 D TransportRuntime.JobInfoScheduler: Scheduling upload for context TransportContext(cct, DEFAULT, MSRodHRwczovL2ZpcmViYXNlbG9nZ2luZy1wYS5nb29nbGVhcGlzLmNvbS92MS9maXJlbG9nL2xlZ2FjeS9iYXRjaGxvZ1xBSXphU3lDY2traUg4aTJaQVJ3T3MxTEV6RktsZDE1YU9HOG96S28=) with jobId=-2140720822 in 30000ms(Backend next call timestamp 1614999737874). Attempt 1
03-05 22:02:06.722 112 360 D ArcNetworkService: Active networks change: [[ /service/3, type: WIFI, interface: wlan0, state: ONLINE, default network]]
03-05 22:02:06.726 112 360 D ArcNetworkService: Ignoring equivalent configuration [ /service/3, type: WIFI, interface: wlan0, state: ONLINE, default network]
03-05 22:02:26.128 4226 4246 D TransportRuntime.CctTransportBackend: Making request to: https://firebaselogging-pa.googleapis.com/v1/firelog/legacy/batchlog
03-05 22:02:28.009 4226 4246 I TransportRuntime.CctTransportBackend: Status Code: 200
03-05 22:02:28.009 4226 4246 I TransportRuntime.CctTransportBackend: Content-Type: application/json; charset=UTF-8
03-05 22:02:28.009 4226 4246 I TransportRuntime.CctTransportBackend: Content-Encoding: gzip

[Dragon-Fur · Accepted solution]

@kbolay 

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At this writing,

The HP Smart application is not supported on Chrome OS.

The application is supported on Android as shown in the details for the app in the Google Play Store.

Updated  February 23, 2021

Size  35MB

Current Version  8.3.109

Requires Android  7.0 and up

Chromebook Printing and Scanning

Go to Printing with the HP Print for Chrome App for more information.

OR

HP printer setup (Chromebook)

and

HP Printers - How to Scan (Chromebooks)

NOTE:  Browser > Webscan – Embedded Web Server (EWS) - USB connection not supported

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

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Question Resolved / Answered, Click "Accept as Solution"

[kbolay]

Unfortunately my printers don't support "Webscan", so I have to scan from my Android phone.

It would be really, really helpful if the "HP Smart" app could be fixed to work reliably on Chromebooks. All functions except logging in seem to work fine.

Also, logging in should NOT be required to scan a document.