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HP Recommended
HP ENVY 6055 All-In-One Printer
Microsoft Windows 10 (64-bit)

I'm trying to reconnect my HP Envy 6055 printer. I had to do a factory reboot, so now I am trying to go thru the HP Smart printer setup.  It starts off fine, but then gets to "Sending network information..." and gets stuck in a loop. The "I" button blinks and the "x" button is red. But nothing happens and it won't get past this step to finish connecting to wi-fi.

 

It finds the printer, and configures the printer, but that's it. The purple light stays on, and eventually the "i" and "x" turn off.

 

Also, it disconnects my laptop (which I am using to connect to the printer) from my wifi and creates a "HP=Setup<98_ENVY 6000" network

 

I need help! This printer worked fine 2 days ago and then it wouldn't go online. Now I'm stuck. HELP!

9 REPLIES 9
HP Recommended

I had the same problem. Ended up uninstalling hp smart from my laptop, installing the hp smart app on my cellphone, connected my phone to my wifi & was able to setup my printer from my phone. Then installed hp smart on my laptop & it connected right away.

HP Recommended

Stefni76

  Brilliant.  Was frustrating to do this Rube Goldberg but worked.  THANK YOU for posting.

HP Recommended

Thank you Stefni76! Solved my problem! The Windows HP Smart app is completely useless, and your mobile workaround worked a treat.

HP Recommended

Thank you for sharing this I was trying to figure it out all day! And this worked!

HP Recommended

Thank you so much! The app on the pc is garbage and the hp website/support is also bad - gives you the runaround and you don’t get anything solved! I have installed the app on my phone and was able to restore my printer in a minute! 

HP Recommended

I have been fighting with this printer for week. This worked thank you!

HP Recommended

Brovo!  HP should be paying you!  Such a pain and it hasn't happened last 2 times I changed internet, but at least it works!

HP Recommended

Stefni76, that was so helpful! I have been trying to fix my printer and tried with 3 (!!!) different computers, and it did not work until I used my phone. Thank you so so so so much!

HP Recommended

Thank you Stefni76, had the same problem and your response solved the problem, but now, I can't print from the cell phone, keeps giving me a "print spooler, printer error: online return center message..ugg, guess I can uninstall it and try again for the cell, but at least now, I can print from my PC

thanks!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.