HP WIRELESS PRINTER CANNOT CONNECT TO MY INTERNET

[Mike9323]

HP Photosmart all in one 5525 printer cannot connect to my new internet service provider..  

[Dragon-Fur]

@Mike9323 

Welcome to the HP Community Forum.

Not sure why that would be the case.

All else being equal,

If you have not done so,

Restart everything, including the router that controls your network.

It is true that when you change your ISP service, you have to connect the printer to the new network.

Reference: User Guide -

Page 31, Page 34

It is true that the printer only supports 2.4GHz.

Frequency (band) is provided and controlled on the router.

Reference:  User Guide - Page 31

The printer is presumably still able to run Web Services.

That is, at this writing, the printer is not listed as having lost this ability.

Reference: 

November 2020 or earlier > Read Web Services Notice

HP printers - Web Services stop working

Web Services connects the printer to the Internet - for example, to run ePrint.

Reference:  User Guide - Page 20

It is true -- depending on the definition of "Can't" -- it might be necessary to uninstall / reinstall the Full Feature Software / full driver printer software. 

Reference:  Software and drivers for HP Photosmart 5525 e-All-in-One Printer 

Additional Help

Wireless Printing Center > Common Questions > Wireless Connection Issues

AND

Wireless Printing Center – Static IP Address

Some of the more common remedies grouped here:

Wireless Printing Center > Common Questions > Printer no longer works on network

Easy to read articles on the subject of different Wireless standards

SignalBoosters - What are IEEE 802.11 Standards? : 802.11a/b/g/n/ac/ax

And

Lifewire - 802.11 Standards Explained: 802.11ax, 802.11ac, 802.11b/g/n, 802.11a

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP Photosmart 5525 e-All-in-One Printer 

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