HP 'support hours are useless for those of us that have to work the same hours!

[bigby65]

How is a consumer supposed to get any assistance AT ALL when they work the EXACT SAME HOURS as the HP Official Support agents? I work 12 hours a day Monday through Friday at the same time they're open! Why can't they be open on weekends? Do they think people only use their products during the work week? Virtual Chat has locked me out and I can't even figure that out, and when I get a "Support" (HA!) person via their regular chat, the only answer they give is "We have a dedicated support team for that error. Please contact them at" etc., etc., etc.!

[Kumar0307]

@bigby65, Welcome to the HP Support Community!

I understand your concern. Kindly let me know what the issue is with the printer for assistance.

When you create a public post in HP Forums, you may get your answers from the various members we have in our forums at HP.

Keep me posted.

[bigby65]

Well your last statement is great in theory (in my recent experience), since I've posted several different posts, many of which reference the same problem (getting my new HP printer installed correctly and consistently).

I have YET to get any response from an HP employee, even though this has been going on for nearly a month now.

"Unable to connect to the printer" message keeps appearing - HP Support Community - 7910719 for the main post.

[TEJ1602 · Accepted solution]

@bigby65

Sorry for the inconvenience caused.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[bigby65]

Thank you for sending my issue on to an HP team but I'm still waiting for someone to contact me. It's been a month now since I bought my printer and I STILL can't get it installed correctly!

[bigby65]

I finally got a private message from someone at HP, and I gave them the information they asked for. YET THEY HAVE YET TO FOLLOW UP ON MY PROBLEM. I have even bought a new HP laptop (the old one was a WIN7 upgraded to latest version of W10) and I still can't get it connected. HP Smart App shows that the printer is ready but "not installed"! The laptop shows it is there in devices but still no connection between printer and laptop. The network settings show it is being contacted. Apparently W10 can't find a driver for a printer MANUFACTURED IN THE LAST 2 YEARS!!! I'm at my wits' end right now. I have an HP printer with an Instant Ink subscription plan I can't even use, making it the most expensive paperweight and dust collector in my home!

[bigby65]

Well, I finally got my printer installed on my new laptop (after 2 months) and with absolutely no help from HP support). I had to run an uninstaller app and then reinstall the printer. So far, it's lasted for 3 days.