HP4650 Printer not Available After Windows 10 Update

[SteveMiller50]

MY HP 4650 worked great for quite some time.

I have tried everything I can find online to get my printer to print after a Windows 10 update.  It is hooked up wireless only.  It scans just fine but it won't print.  I have uninstalled the software and reinstalled it, power cycled the printer, went through multiple routines taking the ink cartridges out, etc.  No dice.  My Brother laser printer, which is hooked up wireless to the same computer, works just fine.

Is there a way to COMPLETELY remove the HP software and drivers so that I can reinstall it?  I notice that HP Smart doesn't show up in the list of programs when I got to uninstall it.

[Dragon-Fur]

@SteveMiller50 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

HP does not post phone numbers or email in Community messages.

==============================================================

The following steps help you to remove the full driver software from the computer.

Preparation

Create Restore Point

Before making any changes to your system, always create a Restore Point!

Stop / Exit all programs:  Browsers, games, Applications, etc.

Control Panel > icon view > System > System Protection > 

Click (Highlight) your main disk (C) > Select Create a Restore Point

OR

(As available)

Create a restore point now for the drives that have system protection turned on

Create

Next...

The Detailed Procedure – “All the bits and extra steps”

Use this method when there are problems uninstalling the software.

Start - “All the bits”

Printer Software – Blocked in Security Software

Check your Security Software to make sure the printer software is not being blocked.  Most Security software will allow you to make an exception for applications / software you want to use on your computer.

If you make changes to the security software setup, Restart your computer and log in.

Uninstall Existing Printer Software (Full Feature Software)

Control Panel > icon view > Programs and Features >

Find / Select > Uninstall the printer software

If software will not uninstall, appears to be removed and it “still hanging around”

Microsoft:  Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

After the software is removed, Restart the computer and log in

Next...

Check and Remove Section

NOTE:  After all checks > If any devices are removed, Restart the computer and log in

NOTE 2: 

Can't stand it?

Too much to do?

At the least, check / remove printer from Devices and Printers as described below...

Check / Remove - Printer Drivers – Lurking in Devices and Printers

Control Panel > icon view > Devices and Printers

Left-Click on any unwanted Printer found in the Printers list

NEXT

(Top Ribbon) Click Print Server Properties > tab Drivers

Select each unwanted entry > Remove > OK to exit menu

Back in Devices and Printers > Right-Click on the printer > Remove Device

Check / Remove – Printer folder/files in C:\ ProgramData

Contributed by HP Support Agent  Betty0610

Open File Explorer > Navigate to C:\ProgramData > Open folder Hewlett Packard

Delete any Printer related folders / files

Check / Remove - Printer Software – Lurking in the Device Manager

Control Panel > icon view > Device Manager

Expand category Printers

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Expand category Imaging Devices

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Check / Remove  - Printer Software – Lurking in the User Account

Clear HP / files in Temp folder

Windows key + X + R (Run command) > type %temp%

Delete the files in the Temp folder (Ignore files that cannot be removed)

Clear HP Printer mention in AppData\Local\HP

Open File Explorer > Navigate to C:\Users\YourAccount\AppData\Local\HP

Remove / Delete any folder named for the printer you wish to remove

End Check and Remove Section

After all checks > If any devices are removed, Restart the computer and log in

======================================================

NEXT...

There are three completely different models listed as a result of the search for "HP 4650"

Chosen for this answer:  HP OfficeJet 4650 All-in-One Printer series 

Installation – Full Feature Software

• Open your printer Support Website  
• Open Category Software and Drivers

Important Notes

1. When available, Use HP Easy Start to install the software

• When asked, opt for "Full Driver" (exact wording might vary).

1. No Easy Start?  Look for and Install the Full Feature Software

• Full Feature Software might have been relocated to subcategory Software-Utility and / or might now be called  Print and Scan Driver and Accessories

Basic Instructions

• Download-and-Save the Full Feature Software / Print and Scan Driver and Accessories or HP Easy Start Printer Setup for your Operating System version.
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• After the software is installed, Restart the computer and log in

NOTES

• For printer supporting OCR, be sure not to remove the option to install with the full driver.  OCR will be available as “Scan as Editable Text” in HP Scan (part of the full driver software).

• If using USB, disconnect the USB cable between the printer and the computer before starting the installation.  Connect the cable when instructed to do so (toward the end of the installation procedure).

• Both the HP Smart Application and the Full Feature Software can be installed on the same computer – when available, consider installing Full Feature Software first.

HP Documents

HP Easy Start Home Page

HP Printers - Finding Drivers, Apps, and Updates for HP Printers

HP Printers - Uninstalling the Printer Software (Windows)

==========================================================================

What else?

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

• Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
• HP Smart requires that you be signed into the application with your HP Account credentials.

Problems with HP Smart Windows App?

Can’t log into HP Smart using your HP Account? 

• Make sure you are running the latest (newest) app version.
• Make sure your Windows Updates in current and installed.
• Try reloading the HP Smart Application:

Uninstall HP Smart > Restart the computer and log in > Install the application from the Microsoft Store

Settings > Apps > Apps and Features 

Search or scroll down and find HP Smart

Left-Click on the item > Uninstall

Restart the computer and log in

"Get" a new copy of the Application from the Microsoft Store

==========================================================================

What else?

If you have installation, offline, or port issues, assign a TCP/IP port for the printer.

Method - Create TCP IP port

Find printer's IP /  IPv4 address

Print a Configuration Page

OR

Tap on the wireless icon on Printer Control / Display Panel

Control Panel > icon view > Devices and Printers

 Right-Click on the printer > Left-Click Printer Properties

 Select Tab Ports  > Add Port

 Select Standard TCP/IP Port > New Port and follow the wizard.
 Use / Enter IP address for the printer.

Example - How-to “Create TCP Port” Contributed by greenturtle

Video:  Create & Use TCP IP port
“Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)”

==========================================================================

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Product Home

Enter the type and name of your HP device

OR

HP OfficeJet 4650 All-in-One Printer series 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

[SteveMiller50]

I am beyond frustrated.  My HP4650 works fine until there is a  Microsoft Windows 10 update.  The last time there was an update, I just had to remove and reinstall the printer to get it to work.  This time, nothing I do will get it to print over WiFi.  It will scan, but not print over WiFi.  It prints reports and test pages just fine.  I have power cycled my router, reinstalled software, went through the total install procedure.  Now, I have a pile of plastic sitting on my desk that doesn't work.  My Brother laser printer sitting next to it works just fine on WiFi.

I have had many HP computers and printers in the past had had good luck with them.  This is the first time I have encountered a product that just won't work.  HP is a leader in the industry and you would think they may have worked with Microsoft to keep something like this from happening.  I can see from the comments in this forum and elsewhere that I am not the only one with this problem. One poor user had to completely reinstall Windows 10 to get his printer to work.  I have no intention of doing that.

I guess I am going to have to buy another printer.  It won't be an HP.  That's unfortunate because I already have a stock of ink.

Steve

[Dragon-Fur]

@SteveMiller50 

One more try - this also sets / checks the TCP/IP setup for you though it is not the same as adjusting the setup manually.

Offline Doctor V5.0.7

Use this version

  http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

• Download and Save the doctor to your computer
• Open File Explorer > Navigate to the folder in which you saved the file (likely Downloads)
• Execute the doctor – Answer any prompts /  let the process complete
• Restart the computer, log in, and wait for the final steps in the Doctor to finish.
• Check for any difference.

Original Notes – Contributed by ShlomiL

Paraphrased

Connection Issues

• Print and Scan Doctor Version 5.0.7 creates a secondary queue for printing with TCP/IP port.

After the Offline Doctor completes…

Verify / Adjust the “Default” printing device (Default Printer)

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

OR

Open Control Panel > icon view > Devices and Printers > Right-Click on printer > Set printer as Default

NOTES – Selecting Default Printer 

1. Do not select the printer marked as “Scan Only / DO NOT DELETE”
2. Do not select the printer marked as “Fax”

Example Default Printer:  Set “Default” Printer = HP OfficeJet Pro 9020 series PCL-3 (Net)

Reference:  HP Printers - Printer is Offline (Windows) > Step 2: Manually set the default printer

==============================================================================

Yes, it is true that sometimes the changes in the File System (Operating System) can be enough that the only recovery is to reload Windows and the affected Software.  This is unfortunate - I've had this happen, too.  In my personal experience, it is uncommon, though it can happen.

Older printers / software might be more susceptible to File System Updates, though I cannot confirm whether that is the issue in your situation.

Stay Safe.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

[SteveMiller50]

 That didn't work either.

Reinstalling Windows is a pretty severe solution.  Once Windows has been established on a computer, there is a myriad of other programs and files that would be lost.  I wouldn't even suggest that as long as the computer is functional and especially not just to correct a printer problem that shouldn't have occurred in the first place.

[Dragon-Fur]

@SteveMiller50 

You are welcome, though I am disappointed nothing has worked.

True that, I've only had to reload Windows a couple of times just because some piece of stubborn software I wanted would not / could not cooperate.  Not a favorite solution. 

One last thing:

If you are using Fast Start, consider removing that for a bit to see if the system can recover by booting using the instructions on Disk as opposed to using the setup that is in memory.

Switch off / on Fast Start

Settings   > System > Power and Sleep > Additional Power Settings >

Choose what the power button does >

Click Change settings that are currently unavailable >

Remove Check (clear box) Turn on fast startup (recommended) >

Save

Close programs (browsers, games, email, etc) and close any open windows

Windows key + X + A (opens Cmd prompt as Admin)

When the command window opens, type / paste the following command and hit Enter:

shutdown /s /t 0

• Wait for the computer to shut down completely (a few seconds)
• Boot the computer > Log in > Wait around for a couple of minutes (yes, wait, do not rush) >
• Try shutting down the notebook from Windows key > Power

Optional > Switch ON the fast startup setting

Dragon-Fur NOTE:

• Business Notebooks > Fast Boot setup may be enabled / disabled in the BIOS

Shut down the workstation > Power on, immediately tap-tap-tap F10 to enter the BIOS >

Advanced > Boot Options >

Check / Uncheck Fast boot > Save and exit

==================================================================

I might have missed something.

That said, for the moment, I am out of ideas.

Stay Safe.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"