How to contact support

[snipersam11]

I have tried contacting them on facebook and after over 3 hours still no answer. I made a thread on the forums with no answer. i tried calling but you cannot reach an agent without a case number...and you can't get a case number without going through the virtual assistant...and you can't get a case number from the virtual assistant without a warranty. So now I am stuck and unable to contact support to help resolve an issue that should take less than five minutes. I want to change the region of my printer.

This should not need a warranty to get support...this is absolutely ridiculous and for a company of this size, such horrendous support is inexcusable. How can you make it so hard for people to get in touch after the warranty is up? What are people supposed to do? This support system is an absolute joke and something should change. 

[Dragon-Fur]

@snipersam11 

Issue:  Request to change region for printer

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[asmita6658]

Hi @snipersam11

Welcome to the HP Support Community. 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[JimKanelias]

I have not been able to contact support online or otherwise. I have searched their websites in various ways but they are doing it deliberatly. You have to go through the virtual agent. But unfortunately the VA does not have my issue in the options.

I have been receiving numerous emails from instant ink asking me to connect the printer to the wifi.

I am unable to do this because of the lockdown as I am far away from home and do not have a return date. How can I tell them that. They are threatening to cut off my instant ink supply.

Any suggestions please?

[TEJ1602]

@JimKanelias, Welcome to HP Support Community!

I have sent you a private message, with the necessary details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!