How to reset a deskjet 2724

[JoGi58]

I want to update the firmware of my deskjet 2724 but i got the error that i need a password what i don't have.
How can i reset this?
Thanks in advance for your answer.

[sandytechy20]

@JoGi58

Welcome to the HP support community.

Which password are you trying to reset?

[JoGi58]

Hi Sandytechy20,
I want to reset the admin password.
I'm trying to update the firmware but its not possible because i don't know the password.
I never set one.
All reset methods that I could find on the internet reset only the WiFi password

[sandytechy20]

@JoGi58

How are you trying to update the firmware?

[JoGi58]

With the HP smart app

[JoGi58]

Too bad there's no response now. In addition to software update problems, the printer also regularly produces paper jams.
I found the following solution for that:

Step 1: Remove all plugs from the device.
Step 2: Open the window on the top floor of your house
Step 3: Pick up the printer and throw it out the window
Step 4 : Go to the Epson dealer website and order an Epson printer

This solved the problem for me.
Take advantage of it I would say

[sandytechy20]

@JoGi58

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.