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HP Recommended
LASERJET PRO M12W
Microsoft Windows 10 (64-bit)

Hello, 

 

A have an issue trying to install my M12W printer on my laptop (windows 10 64bit). 

 

Thing is, the printer is already instaled and working (wifi) in another laptop and i have no problem printing with this printer, so its the problem is not the printer. 

 

so, i've got a new laptop, witch i have never instaled any printer on it. 

 

I've downloaded the full sulition driver from hp website (file name: hp_LJPM11-M13_Full_Solution-v20160225-10229428-signed) and when i execute this file it starts do extract from 0 to 100% and after it finish this processes it closes, there's a little moment that mouse point stays in working status (something about 3 secs) and then nothing happens. 

 

tryied a lot of times but no success. 

 

 

please help me. 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

Right click the Start menu and select Run.

Paste the following and press OK:

C:\LJPM11-M13_Full_Solution\HpSetup.exe

 

Now follow the installation on screen to install the printer.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

3 REPLIES 3
HP Recommended

Hi,

Right click the Start menu and select Run.

Paste the following and press OK:

C:\LJPM11-M13_Full_Solution\HpSetup.exe

 

Now follow the installation on screen to install the printer.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

cant find that file

HP Recommended

@ShawonHimel

 

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking  here To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you

I work on behalf of HP
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