I have an HP ENVY PHOTO 7855 and I keep getting an Alignment Unsuccessful message.

[jcmiles2019]

I have an HP ENVY PHOTO 7855 and I keep getting an Alignment Unsuccessful message. I have cleaned and aligned the printer and still continue getting "Alignment Unsuccessful". How do I get this fixed or is there something else that I should just take it back to Staples for them to check it?

[KrazyToad]

@jcmiles2019

I have gone through your post and I would like to help

Please ensure your printer has the latest firmware updated. You can refer to this Link: https://support.hp.com/in-en/document/c02919168

Next remove the cartridges, clean the electrical contacts with a lint free cloth and perform a printer reset

- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer.
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
- If you receive a prompt to print a calibration page, do so.
 

Keep me posted how it goes 😊

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