Impossible to create printing shortcuts

[fdrxdbvdxcf]

Hello,

I recently purchased this printer and I have a major issue as it's impossible to add custom printing shortcuts.

I just saw another topic with the same issue as mine : https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Add-printing-shortcut/td-p/6710119

The current driver version installed by windows is 20.79.1.6733, and when I downloaded and installed the 40.x version coming from the official hp website; this version don't change at all and I'm blocked.

I try to call the hp support but they were not able to fix my issue so I came here.

Is it possible to share a method or a trick to be able to create any printing shortcut ?

Regards

[fdrxdbvdxcf]

I made some progress by reading this post : https://support.hp.com/us-en/document/ish_2281139-2041471-16

Now I know that changing one parameter to an existing shortcut allow me to save the duplicate as custom with a specific name.

But using the shortcut as the one to print pictures, appears obvious to me that it will be color only but its seems that the driver is not allowing to edit it as a setting and I need to switch to another tab to change between black/white and color which is not user friendly at all.

I can change the paper type, the quality, the format, borders, recto-verso mode BUT NOT THE COLOR MODE.

Please ask any développer to change it and make this dynamic.

Regards

[Dragon-Fur]

@fdrxdbvdxcf 

Welcome to the HP Community Forum.

=============================================

Update -

OK - looks like we crossed over each other while posting.

Install the Full Feature Software...

The Smart Printing driver introduces the concept of Presets (Shortcuts) in a modern GUI -- current settings can be saved much the same way as are Shortcuts in Printing Preferences / HP Scan.

Smart Printing can be used to print with software (for example, Word) or using (for example) the HP Smart application.

Will the color option you seek be included in a Saved Preset?

Unknown.

If you have HP Smart Printing -- and IF you wish to use the driver -- it might be worth a quick check.

Example 1 - Smart Printing - Word document

HP_Smart_Win_Word_Smart-Printing_Sample_3

Example 2 - Smart Printing - HP Smart - Simple PDF Print

=============================================

Original Content

Note:

There is a lot here -- ignore anything not relevant, unwanted, or not useful in the context of your question.

If you need different examples for a particular setup, ask - I might have something in my archive.

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

Printer Software

If you have not done so,

Install the Full Feature Software / full driver printer software.

The full driver includes HP Scan - this software supports Custom Shortcuts.

The full driver provides access to the printer features, including Printing Preferences and Custom Shortcuts.

Help to install the software is provided later in this message...

General Example - HP Scan - Menu / options

9025_HP_Scan_Menu_PDF_More_Destination_8

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

Printing Preferences

When called from within printing software / applications, Printing Preferences might be called "Printer Properties" / "Shortcuts" / “More Settings” / “Properties” / "Printer Setup" / "Presets" or similar.

General Example - Printing Preferences

9025_Printing_Preferences_Everyday_6

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

Driver - Printer Properties - Selecting which print driver to be used

After the full driver printer software is (already) installed, i

Ensure you are selecting the correct (desired) Driver for your job configuration.

Change the default driver selection in Printer Properties.

General Example - Printer Properties > tab Advanced > Driver

9025_Printer_Properties_Advanced_Driver_List_8

Change the current job configuration in the software / application you are using to open, view, configure, and submit the job to the printer.

General Example - HP Smart - Windows - Simple PDF Print

HP_Smart_Win_PDF_Print_6

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

Details / How-to / Examples - Use / Ignore as suits your situation

==========================================================

For your 7740 printer

>>> Web Pack Installation Package - Download and Save <<<

HP OfficeJet Pro 7740 Wide Format All-in-One Print and Scan Driver and Accessories 

After the software is installed, Restart the computer and log in.

Basic Instructions - Install the Full Feature Software / Full Driver printer software

Preparation

• If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

           Next,

• >>> After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers.  If the printer is listed, Right-Click on the printer and "Remove" > Restart the computer and sign in.

Continuing

• If using VPN, shut it off to install software.  NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.

• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).

Next,

Installation

• Download and Save the Full Feature Software Web Pack installation package
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using a USB printer cable to connect the printer to the computer, connect the cable when instructed to do so, near the end of the installation procedure
• After the software is installed, Restart the computer and log in

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

General Example - Parts to the Printer Software

Parts_to_Printer_Software_7

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 7740 Wide Format All-in-One Printer series 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[fdrxdbvdxcf]

Der,

Thanks for your detailed guide and hints to help me to fix my issue.

Unfortunatly the "HP Smart Printing" feature is not available for this printer model.

I try to uninstall and install the driver using the FullPack software but the driver version still 20.X and not 40.X

Moreover, the HP OfficeJet Pro 7740 Series and HP OfficeJet Pro 7740 Series PCL-3 drivers haven't the same settings and options.
The last one is badly translated to french, and in both the color mode/option can't be selected for each preset that I try to add.

The dll referenced by the driver is hpbxpsv420.dll, and I'm wondering how these shortcuts are stored.
Because if I want to setup the printer on another computer, I suppose that I need to install the FullPack software, how I'll replicate them and use these shortcuts ?

This printer is out since more than 2 years and it's a major issue to not make it easily configurable even for me with some IT background.

Regards