Incompatible cartridge for HP OfficeJet Pro 9010

[UserBasic]

Hi,

I bought an OfficeJet Pro 9010 Serial number TH051579G6 in Asia. It was the catridge 965. I am now in Europe and I bought original cartridges 963XL. When i insert them in the printer, I get an error message that the cartridges are not compatible. Can you please help me with a way to by pass this message and get cartridges to be accepted. Thank you

[A_Gayathri]

Hi @UserBasic,

Welcome to the HP Support Community

I'd like to help!

I understand you moved and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.