• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎12-29-2020 10:30 AM

HP Recommended
Product: HP ENVY Photo 7858
Operating System: Other

I've owned an HP ENVY Photo 7858 for a short time and it was working great until my MAC updated to Big Sur OS 11.1. Now the printer doesn't work, either wirelessly or connected by cable. When I send a print job, a blank piece of paper spits out (I was able to successfully print out a Printer Status Report, though.). The HP website shows they don't have an updated driver for my printer. I also checked the 123.hp.com website and they have nothing. Anyone heard when a new driver will be ready?? What do I do in the meantime?

I've made sure my printer is set up with MAC's air print option.

???

Category:
1 person had the same question
4 REPLIES 4

‎12-29-2020 10:53 AM

HP Recommended

Hi,

the HP Site clearly list a driver for Catalina for your printer:

ShlomiL_0-1609264353558.png

 

 

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎12-29-2020 02:57 PM

HP Recommended

I have OS 11.1 Big Sur, as I said in my original message. What does Catalina have to do with it?

Was this reply helpful? Yes No

‎12-29-2020 09:09 PM

HP Recommended

Sorry for the error, meant to say Big Sur of course.



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎12-30-2020 09:39 AM

HP Recommended

I have looked at the HP site and 123.hp.com and they both show no drivers for OS 11.1, Big Sur. They don't even show my OS, don't recognize it. This is why I've asked what to do now.

I really don't want to take my OS backwards just so my printer will work.

Any other ideas? Am I missing something??

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.