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‎02-08-2021 03:55 PM

HP Recommended
Product: Envy 6455
Operating System: macOS 10.15 Catalina

I am setting up new Envy 6455. Wi Fi is connected printer is ready but message says "printer not responding". I printed a status report---everything seems ok. I get a message saying "ethernet not connected"----did not think I had to do that. 

Also---my serial number has 2 digits that look like backwards Cs---so i can't do anything without it.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-08-2021 07:18 PM - edited ‎02-08-2021 07:19 PM

HP Recommended

Hi,

A Serial Number would only include Characters and Numbers, please make sure you are looking at the right place as described below:

https://support.hp.com/ph-en/document/c04559742

 

If that doesn't help, please check your private inbox for a message, click the top envelope icon to access private messaging.

 

Also, where do you see an ethernet not connected message? please include the EXACT error message in context, a screenshot would be helpful to get some better understanding.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎02-08-2021 07:18 PM - edited ‎02-08-2021 07:19 PM

HP Recommended

Hi,

A Serial Number would only include Characters and Numbers, please make sure you are looking at the right place as described below:

https://support.hp.com/ph-en/document/c04559742

 

If that doesn't help, please check your private inbox for a message, click the top envelope icon to access private messaging.

 

Also, where do you see an ethernet not connected message? please include the EXACT error message in context, a screenshot would be helpful to get some better understanding.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎02-11-2021 06:34 AM

HP Recommended

Thanks so much for the help. The letter I could not read is a J---but printed strangely on the label. I am very glad to have found this forum.

Was this reply helpful? Yes No
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