Mac OS 11.0.1 Big Sur, Big Problems

[Baka_Saru]

Same as the 1,000,000's of other users of HP printers that now no longer work after updating to Mac OS 11.0.1

Please can HP acknowledge the problem and give us a timetable as to its rectification 

Thanks

[LJ1200owner]

This upgrade made my Laser Jet 1200 unusable with no driver seeming to be available. Looking for a solution from HP or Apple.

[ShlomiL]

Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Scan menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/ASU/HP_Easy_St...

Shlomi

[Baka_Saru]

This docent resolve the issue.

HP smart can retrieve all information from the printer over my network but it still says the printer is not installed and refuses to print

[LJ1200owner]

Unfortunately my Laser Jet 1200 is not among the available drives when i go through those steps.

[Baka_Saru]

We can initiate a scan with this software, see the ink levels and get printer information across the network

BUT

we still can't print because there is no driver for OS 11.0.1 Big Sur

Our Printers were working before upgrading our Mac software, so this is a HP driver issue.

When will this be acknowledged and a functional driver supplied ?

PLEASE, my HP3050 until one month ago was great!  

[Baka_Saru]

[LJ1200owner]

Agreed.  Hop to it HP, please.

[ShlomiL]

HI @LJ1200owner and @Baka_Saru 

Please follow below version of the HP Easy Start Utility:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

As soon as you open HP Easy Start, click the top HP Easy Start menu and select Uninstall HP Software...
Read any warnings that display, and then click Continue. When prompted, type your administrator user name and password and follow the steps on screen.
Click Set Up New Device, and then follow the instructions to reinstall your printer with HP Easy Start

If the installation fails from any reason, open HP Easy Start again, from the HP Easy Start menu select Preferences.
Click on HP Easy Start.log and the log folder will launch, please reply me back with the log file attached.

Shlomi

[Baka_Saru]

All Steps Completed but can't Print Because there is NO HP DRIVER AVAILABLE

ill PM log