Mac Unable to Connect to HP Printer after OS Upgrade

[evanIT]

Hello!

I have upgraded my Macbook to macOS Monterey, and ever since then I cannot connect and print to my HP Officejet 9010. My iPad and my other machine still print, but this one is not functioning. I have spoken with a couple of friends who have also upgraded their machines to Monterey and are also having print issues. Is this an issue with HP software being incompatible with the new OS, or is it something I am missing? If you could please be of assistance for any resolution, that would be great!

Thank you so much for your time

[evanIT]

Wondering if there is anyone that could potentially help with this

[Jay_G24 · Accepted solution]

Hi @evanIT,

I'd like to help!

I understand you are unable to print from your mac after upgrading the OS.

Try the bellow suggestions -

Try updating mac and printer firmware
 
To update the printer's firmware, refer - to HP Printers - Updating or Upgrading Printer Firmware 
 To update Mac, try these steps - How to update the software on your Mac

Update Smart app or uninstall/ reinstall the app -

1.     If installed from HP.com please delete from /Users/Username/Library/Application Support/HP Smart. Then delete HP Smart from the Applications folder and reinstall from the Mac App Store.

2.    If downloaded from the Mac App Store-->go to the app store and update the app.

You may also add the AirPrint printer to the Mac printer queue

Add the Air Print printer to the Mac printer queue

Confirm you are using Air Print by adding the printer in System Preferences.

1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2. Check if your printer name displays in the Printers list, and then do one of the following steps.
   • If your printer is listed, remove and re-add the printer to confirm it is set up for Air Print. Click the printer name, click the minus sign "-" to delete the printer, click the plus sign "+"click Add Printer or Scanner, click the printer name and then continue to the next step.
   • If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, and then continue to the next step.
3. Confirm Air Print or Secure Air Print displays in the Use or Print Using menu, and then click Add.
4. Open a document or photo, click File, and then click Print

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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