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HP Recommended
HP DeskjetInk Advanced Ultra 4729
Microsoft Windows 10 (32-bit)

Hi I have problem to print color from the document itself after I changed my router.

 

I had installed HP Smart app. I can print colour from this app but if I print the document itself, I still can't find the color option in the dialog box.

 

 LLKuan_0-1662691720778.png

 

 

I had tried to use the Advanced option to find the driver but have problem to update via Window. However, my husband managed to find the right driver from this option. Is there a way that I can copy his driver software to my PC?

 

LLKuan_1-1662691837514.png

 

I also tried to install with HP printer assistant but it said "Unable to connect".

 

LLKuan_2-1662692478476.png

What other option can I try to download the driver? Can anyone help? Thanks. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

LLKuan_0-1663153545244.png

I had downloaded this driver and managed to print color now.  Thanks for all the suggestions. 

 

View solution in original post

7 REPLIES 7
HP Recommended

Hi @LLKuan ,

Try to install the next driver:

Restart your computer

And try again to print in color.

 

* Click on YES button  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

 

Best regards,

ferRX.

dodecaedron

.
@ferRX / I am a volunteer posting answers on my own time.
HP Recommended

Thanks for the suggestion. I had installed the driver but still can't print with colour. How do I connect my HP Deskjet 4720 series printer? 

 

LLKuan_0-1662954307009.png

 

HP Recommended
 

This is from my hubby's PC. He managed to download the driver from Window Update.

 

HP 2.jpeg

 

 

 

HP Recommended

Hi @LLKuan ,

 

You may also try with the steps from next message:

>> Missing color option for printer - Add manually a driver

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Missing-color-option-for-printing-via-W...

 

* Click on YES button  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

 

Best regards, 

ferRX.

dodecaedron

.
@ferRX / I am a volunteer posting answers on my own time.
HP Recommended

Thanks for the advice. I managed to install the driver as per your instruction but still can't get the color option.

LLKuan_0-1663030338630.pngLLKuan_1-1663030390567.png

 

HP Recommended

Hi @LLKuan ,

Try to install the next driver:

* Click on YES button  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

 

Best regards, 

ferRX.

dodecaedron

.
@ferRX / I am a volunteer posting answers on my own time.
HP Recommended

LLKuan_0-1663153545244.png

I had downloaded this driver and managed to print color now.  Thanks for all the suggestions. 

 

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