No color option in the dialog box

[LLKuan]

Hi I have problem to print color from the document itself after I changed my router.

I had installed HP Smart app. I can print colour from this app but if I print the document itself, I still can't find the color option in the dialog box.

 

I had tried to use the Advanced option to find the driver but have problem to update via Window. However, my husband managed to find the right driver from this option. Is there a way that I can copy his driver software to my PC?

I also tried to install with HP printer assistant but it said "Unable to connect".

What other option can I try to download the driver? Can anyone help? Thanks. 

[ferRX]

Hi @LLKuan ,

Try to install the next driver:

• HP DeskJet 4729 Basic Driver >> DJ4729_Basicx64_36.0.72.exe

Restart your computer

And try again to print in color.

* Click on YES button  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

Best regards,

ferRX.

[LLKuan]

Thanks for the suggestion. I had installed the driver but still can't print with colour. How do I connect my HP Deskjet 4720 series printer? 

[LLKuan]

This is from my hubby's PC. He managed to download the driver from Window Update.

[ferRX]

Hi @LLKuan ,

You may also try with the steps from next message:

>> Missing color option for printer - Add manually a driver

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Missing-color-option-for-printing-via-W...

* Click on YES button  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

Best regards, 

ferRX.

[LLKuan]

Thanks for the advice. I managed to install the driver as per your instruction but still can't get the color option.

[ferRX]

Hi @LLKuan ,

Try to install the next driver:

• HP DeskJet 4729 Basic Driver >> DJ4729_Basicx64_36.0.72.exe

* Click on YES button  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

Best regards, 

ferRX.

[LLKuan · Accepted solution]

I had downloaded this driver and managed to print color now.  Thanks for all the suggestions.