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Message 1 of 11
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Solved!

Printer doesn't print since Windows 10 June + July update

HP Recommended
LaserJetPro MFP M176n
Microsoft Windows 10 (64-bit)

Hi everyone,

 

My LaserJetPrinter MPF M176n (LAN connection) does not print anymore since the June 2020 update.

No improvement with the July 2020 update.

My version right now is ‘Windows 10, Version 2004, build 19041.388’.

 

Whenever I attempt to print, the print job appears in the print queue and disappears quickly. But the scanner works.

 

Yes, the ‘spooler’ service is started and set to ‘automatic’.

It doesn’t crash when I start a print job.

 

‘HP Print and Scan Doctor 5.3.1’ shows no failure.

No page printed after ‘test page printout’.

But one page printed after ‘internal test page printout’ (?).

This utility recommended to uninstall-reinstall the HP software , which I did, of course with the latest version.

No result. Also tried with Microsoft generic drivers.

 

The ‘Windows 10 printer troubleshooting utility’ reports nothing abnormal.

 

The problem does not appear with another computer in my home without this June update.

I can also print using my Android phone.

So certainly not an hardware issue.

 

Very time consuming and frustrating.

 

Has anyone an idea how to solve this?

 

Kind regards,

 

Mat

 

10 REPLIES 10
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Message 2 of 11
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Hi @Mat19,

 

I'd like to help you with your query.

 

Follow the below instructions-

 

Go to Start / Run and type in "services.msc" without quotation marks, then press Enter or click OK.

In the window that opens (Services) look for "Print Spooler" on the right

Right-click "Print Spooler" and select "Properties".

Click on the "Recovery" tab and change all 3 drop-down boxes to "Restart The Service".

Make sure the 2 text boxes underneath say "1" in them.

Click Ok until you are back at the Services window.

 

Try and print.

 

Hope this helps! Keep me posted. 

 

Welcome to the HP Support Community!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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Hi Jay_G24,


thank you very much for your reply.

Unfortunately no improvement after these changes in the spooler service.


Kind regards,


Mat19

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@Mat19

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Hi Sandytechy20,


thank you very much for your reply.

I did exactly the uninstall/reinstall steps you described but unfortunately no improvement


Kind regards,


Mat19

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@Mat19

 

This might require remote access to the computer to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Hi Sandytechy20,

 

I didn't contact the HP assistance but in the meantime I did once again the root level uninstallation you described,
excepted I have this time deleted all the subfolders/files included in

 

c:\Windows\System32\spool\drivers\W32X86\

and

c:\Windows\System32\spool\drivers\x64\

 

(there were many of them), restarted the PC and reinstalled the HP Software.

And now it works, I can print 🙂

But no idea how decisive those deletion steps were,

 

Thanks and kind regards,

 

Mat19

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@Mat19

 

Good to know that issue is resolved.

Feel free to contact us in the future of you need any assistance.

 

Cheers.

 

Sandytechy20
I am an HP Employee

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@Sandytechy20, your solution got me on the right path.  I did your solution at first and it didn't work.  So I deleted all the HP folders, did a cold start.  Reinstalled software and no luck.   Repeated the prior steps and then went to the Device Manager where I found several instances of printer items, removed all of them.  Rebooted, reinstalled and all worked as expected.

 

The difficult thing was clearing out all the "leftovers".  I never ran across the command "printui.exe /s".  That was useful in getting rid of stuff.  I did have two different printers listed (old and new printer) that were Network that wouldn't delete.  I tried rebooting again and that cleared them from memory so I could delete those.

 

Happy camper now.

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@scubbydoo

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

 

Sandytechy20
I am an HP Employee

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