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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Printer problem: Event code: 62.80.13

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03-13-2024 10:13 AM
problem with printhead: Event Code: 62.80.13
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Accepted Solutions
03-15-2024 12:11 PM
Hi @RBTree1,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
The error code "62.80.13" on an HP Officejet Pro 8025 All-In-One Printer typically indicates an issue with the printhead. Here are some steps you can take to troubleshoot this problem.
- Restart the Printer: Turn off the printer, unplug it from the power source, wait for about 60 seconds, then plug it back in and turn it on again. Sometimes, a simple restart can resolve temporary issues.
- Check Printhead: Open the printer cover and inspect the printhead. Ensure there are no obstructions, such as paper jams or debris, blocking the printhead's movement.
- Clean Printhead: If there's visible ink buildup or debris on the printhead, gently clean it using a lint-free cloth lightly dampened with distilled water. Be careful not to touch the nozzles or contacts.
- Update Firmware: Ensure that your printer has the latest firmware installed. You can usually find firmware updates on the HP support website. Updating the firmware can sometimes resolve various printer issues.
- Reset Printer: Perform a reset on the printer to clear any internal errors. Refer to your printer's manual or HP's support website for instructions on how to reset your specific model.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
HP Support Community Moderator
03-15-2024 12:11 PM
Hi @RBTree1,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
The error code "62.80.13" on an HP Officejet Pro 8025 All-In-One Printer typically indicates an issue with the printhead. Here are some steps you can take to troubleshoot this problem.
- Restart the Printer: Turn off the printer, unplug it from the power source, wait for about 60 seconds, then plug it back in and turn it on again. Sometimes, a simple restart can resolve temporary issues.
- Check Printhead: Open the printer cover and inspect the printhead. Ensure there are no obstructions, such as paper jams or debris, blocking the printhead's movement.
- Clean Printhead: If there's visible ink buildup or debris on the printhead, gently clean it using a lint-free cloth lightly dampened with distilled water. Be careful not to touch the nozzles or contacts.
- Update Firmware: Ensure that your printer has the latest firmware installed. You can usually find firmware updates on the HP support website. Updating the firmware can sometimes resolve various printer issues.
- Reset Printer: Perform a reset on the printer to clear any internal errors. Refer to your printer's manual or HP's support website for instructions on how to reset your specific model.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
HP Support Community Moderator