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HP Recommended
HP OfficeJet Pro 8025 All-in-One Printer
Microsoft Windows 10 (64-bit)

problem with printhead:  Event Code:  62.80.13

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @RBTree1,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

The error code "62.80.13" on an HP Officejet Pro 8025 All-In-One Printer typically indicates an issue with the printhead. Here are some steps you can take to troubleshoot this problem.

 

  • Restart the Printer: Turn off the printer, unplug it from the power source, wait for about 60 seconds, then plug it back in and turn it on again. Sometimes, a simple restart can resolve temporary issues.
  • Check Printhead: Open the printer cover and inspect the printhead. Ensure there are no obstructions, such as paper jams or debris, blocking the printhead's movement.
  • Clean Printhead: If there's visible ink buildup or debris on the printhead, gently clean it using a lint-free cloth lightly dampened with distilled water. Be careful not to touch the nozzles or contacts.
  • Update Firmware: Ensure that your printer has the latest firmware installed. You can usually find firmware updates on the HP support website. Updating the firmware can sometimes resolve various printer issues.
  • Reset Printer: Perform a reset on the printer to clear any internal errors. Refer to your printer's manual or HP's support website for instructions on how to reset your specific model.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator

View solution in original post

2 REPLIES 2
HP Recommended

Hi @RBTree1,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

The error code "62.80.13" on an HP Officejet Pro 8025 All-In-One Printer typically indicates an issue with the printhead. Here are some steps you can take to troubleshoot this problem.

 

  • Restart the Printer: Turn off the printer, unplug it from the power source, wait for about 60 seconds, then plug it back in and turn it on again. Sometimes, a simple restart can resolve temporary issues.
  • Check Printhead: Open the printer cover and inspect the printhead. Ensure there are no obstructions, such as paper jams or debris, blocking the printhead's movement.
  • Clean Printhead: If there's visible ink buildup or debris on the printhead, gently clean it using a lint-free cloth lightly dampened with distilled water. Be careful not to touch the nozzles or contacts.
  • Update Firmware: Ensure that your printer has the latest firmware installed. You can usually find firmware updates on the HP support website. Updating the firmware can sometimes resolve various printer issues.
  • Reset Printer: Perform a reset on the printer to clear any internal errors. Refer to your printer's manual or HP's support website for instructions on how to reset your specific model.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
HP Recommended

Hp printer 8020

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