Prints Blank pages

[Alex5768]

My DeskJet 2540 all in one printer prints blank pages. Test Pages & startup pages print Okay. Tried on both Windows 10 & Windows 11.

https://h30434.www3.hp.com/t5/Mobile-Printing-Cloud-Printing/Deskjet-2540-Only-printing-blank-pages/...

did not help.

I have also checked other responses. Test page & initial power on test prints fine, so it does not look like a printer/Ink problems. Connected power directly & checked for authentic HP cartridges.

[Nal_NR]

Hi @Alex5768,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps from the URL where all the steps are mentioned. 

This looks like a hardware issue. This might require one-on-one interaction to fix the issue via remote assistance.  

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Alex5768]

I am not sure how this can be a hardware issue when test prints are printing fine.

Also, in your private message, you are giving a phone number to contact.
Is it a valid HP support number?

[Nal_NR]

Hi @Alex5768,

Yes, that is a valid phone number, they should be able to help you see what is causing the issue via remote assistance.