Problem With Reappearing Dialog Box "Product Drivers HP Photo & Imaging 2.0 - A CD-ROM Required"

[major82]

"No software or drivers are available for this product with the selected operating system. Please make a different selection, or visit the product homepage."  This is what I found for the URL you posted. Please help. Thank you.

[Resolv_S]

Hey@major82,

Thanks for the response.

Then the printer is not compatible with the operating system on your PC.

Hope this helps. Please share for more assistance.

Resolv_S

I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

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Note: HP doesn’t recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

[major82]

The disc I received with the printer does say XP on it. Anyhow, I clicked on the {change}  box next to the statement I emailed you and a download was offered. So, I proceeded with the download and installation ,  then I  got to the screen that asked for the IP Address of the printer and I entered the requested address. However, I am still not connecting to the wireless printer. Could my McAfee Security Firewall be a problem? Keep up the outstanding suggestions. I feel we are still missing a link in this process of hooking to the wireless printer. Any other thoughts? Thank you!

[Resolv_S]

Hey@major82,

Thanks for the response.

I was able to find the product specifications in which the minimum requirements are as below listed in the link.

http://hp.care/2jmNHyw

Hope this helps. Please share for more assistance.

Resolv_S

I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Note: HP doesn’t recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

[major82]

Thank you very much! I'm lucky to have such a brillant TECH helping me. Thank you again for the valuable information. Please provide a URL for the download of the program for the connection/installation   of the ENVY 5660 printer to my PC with Windows XP PRO.. I really appreciate your valuable help.

[Resolv_S]

Hey@major82,

Thanks for the response.

As I mentioned earlier. The printer is not compatible with XP operating system.

I will not be able to find any drivers to share with you.

Hope this helps. Please share for more assistance.

Resolv_S

I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Note: HP doesn’t recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

[major82]

OK, Thank you! Therefore, I need to reinstall the program for the HP PSC 2175 all-in-one printer that is competible with the OS XP PRO. Please provide the installation information for this printer so that I can proceed with the download. Thank you once again.

[Resolv_S]

Hey@major82,

Thanks for the response.

Please use the link below to order the follow the installation steps for the printer setup.

http://hp.care/2fkwzaV

Hope this helps. Please share for more assistance.

Resolv_S

I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Note: HP doesn’t recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

[major82]

I need the installation steps for the HP PSC 2175 all-in-one printer setup on the windows OS XP PRO. Thank you.

[Resolv_S]

Hey@major82,

Thanks for the response.

Please use the link below to initiate the setup process for the printer. It’s common for all windows PC.

http://support.hp.com/us-en/document/c03278373

Hope this helps. Please share for more assistance.

Resolv_S

I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Note: HP doesn’t recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.