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- HP Community
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- Problem With Reappearing Dialog Box "Product Drivers HP Phot...

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12-28-2016 09:23 AM
Problem With Reappearing Dialog Box "Product Drivers HP Photo & Imaging 2.0 - A CD-ROM Required". This Dialog box continues to pop up as the laptop is booting up. I have to keep cancelling the dialog box. Then another dialog box appears saying:"Insert the HP Photo and imaging 2.0 all-in-one Drivers disk & click ok". I have to keep cancelling this dialog box. The laptop is connected to an HP PSC 2175 all-in-one printer. These dialog boxes have been popping up now for several months. Thank you in advance for your help. Any suggestions would be appreciated.
Solved! Go to Solution.
Accepted Solutions
01-30-2017 07:53 AM
@major82, thanks for the response.
Thanks for trying out the steps.
This pop up is occurring most likely due to a software conflict of some sort on your system which didn't allow for the proper installation of photo and imaging 2.0. You can try uninstalling the driver and reinstalling the software via the link above and selecting a custom install...i.e. during the installation select which components you want to install. uncheck any photo and imaging software and complete the installation to see if that resolves the issue.
Let me know if this helps!
Cheers! 🙂
A4Apollo
I am an HP Employee
12-30-2016 01:36 PM
Hello@major82,
Welcome to the HP Forums!
I have read your post and understand that you need assistance in resolving the pop-ups related to HP Printer software. I will definitely help you.
I was able to find a suitable driver link for the printer and I request you to uninstall the printer driver and reinstall it using the link below.
http://ftp.hp.com/pub/softlib/software3/COL6316/mp-19447-3/rw2_021_w02_enu.exe
Hope that answers your question. Let me know for more.
Resolv_S
Glad to help you. I work for HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.
Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.
Resolv_S
I work on behalf of HP
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!
01-03-2017 11:01 AM
Hi@major82,
Thanks for the response.
I request you to uninstall anything that says HPO Printer in control panel and use the link from my previous post to install the printer again and check if that solves the issue.
Hope the information shared will help you. Please share for more.
Resolv_S
Glad to help you. I work for HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.
Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.
Resolv_S
I work on behalf of HP
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!
01-04-2017 04:33 PM
Hi@major82,
Thanks for the response.
Then try searching for “HP Photo and Imaging” and uninstall if found.
Hope the information shared will help you. Please share for more.
Resolv_S
Glad to help you. I work for HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.
Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.
Resolv_S
I work on behalf of HP
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!
01-05-2017 05:54 AM - edited 01-05-2017 06:59 AM
My Control Panel shows the following HP programs:
HP Customer Participation Program 9.0
HP Imaging Device Functions 9.0
HP Memories Disc
HP OCR S/W 9.0
HP Photosmart all-in-one S/W 9.0
HP Photosmart essential 2.01
HP Solution Center 9.0
HP Update
HP Supply
Please, what are your recommendations? In my search I found HP Photo Imaging.I did not delete it. Also, it is not shown on the control panel. Comments please. Thank you!
P.S. I just found the following program under Revo Uninstaller:
HP Photo & Imaging 2.0 all-in-one drivers, how should this be handled?
01-05-2017 11:51 AM
Hi@major82,
Thanks for the response.
You need to uninstall the HP Solution center and the Photosmart entries along with the Image device functions.
Then restart the PC and reinstall the driver and check if the issue is fixed.
Hope this helps. Please share for more assistance.
Resolv_S
Glad to help you. I work for HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.
Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.
Resolv_S
I work on behalf of HP
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!
01-23-2017 07:53 AM
Hi Resolv_S, I'm sorry I did not get back to you sooner. Your recommendation solved the problem. Thank you very much for your valued help.
Please help with another problem. I ran the HP ENVY 5660 e-all-in one CD and placed the printer on my computer. I tried to print a document and saw the dialog box with the bubbles go back and forth, but, no print of document from the printer. I ran the HP Print and Scan Program and was able to print the "Print Quality Diagnostic" showing that the printer appears to be working, however, it will not print an email document. Please offer some suggestions to resolve this problem. Thank you, again. I have the new printer set up wirelessly, and, it prints email documents from my other printers. Again, this is a PC with OS Windows XP PRO.
01-23-2017 10:46 AM
Hey@major82,
Thanks for the response.
Please use the link below and download the updated version of the driver and check if that solves the issue.
Hope this helps. Please share for more assistance.
Resolv_S
I work for HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.
Note: HP doesn’t recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.
Resolv_S
I work on behalf of HP
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!