my hp envy 4500 will not connect to wifi

[Homayoun1341]

Hello,

My HP ENVY 4500 stopped connecting to my iMac. It was working properly in the last 1.5 years and suddenly both wireless direct stopped functioning and also can't connect to Mac wirelessly. (It can be connected using USB cable).

It can be also connected to my acer laptop wirelessly.

Could you help to resolve the problem? Note that I have tried all the tips in HP website (restoring printer to factory default), uninstall and re-install the printer on my Mac and it did not help.

Thanks

Homayoun

[TEJ1602 · Accepted solution]

@Homayoun1341, Welcome to HP Support Community!

I understand you have issues connecting the printer to your iMac, let us first try to isolate the issue as it is working with Windows PC-

• Is there any antivirus software installed on your computer?
• Could you perform a ping test using the Mac Network Utility and let me know the results?

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'. 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!