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‎11-16-2016 03:20 PM

HP Recommended
Product: Envy 5640
Operating System: Microsoft Windows XP

Hi!,i think i messed up with the basic driver of my envy 5640 as to print from Windows xp i changed it with a generic Hp driver.

As a result then the Printer,or print with colors and badly garbied or it does not print  anything at all.

Therefore i can no longer print from my iPad/iPhone.

Uninstalled from Windows i would kindly to know how can i do to restore my good Printer with the setting and the factory 

driver. I am desperate !!

Thanking in advance await your response.

 

Best regards

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-16-2016 04:06 PM

HP Recommended

Hello Vandross66,

Go to:

http://hp.com/go/tools

After that, download and run the Print and Scan Doctor tool, this will download the correct software for your printer. You will still have to walk through the installation, it will automatically start once it's finished downloading. It will also correct any issues that may have occured when changing over to the generic driver.

To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

View solution in original post

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2 REPLIES 2

‎11-16-2016 04:06 PM

HP Recommended

Hello Vandross66,

Go to:

http://hp.com/go/tools

After that, download and run the Print and Scan Doctor tool, this will download the correct software for your printer. You will still have to walk through the installation, it will automatically start once it's finished downloading. It will also correct any issues that may have occured when changing over to the generic driver.

To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Was this reply helpful? Yes No

‎11-18-2016 10:50 AM

HP Recommended

Thank you  Devon 5 for helping me!

Now all work fine 😄😄

Was this reply helpful? Yes No
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