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‎04-07-2024 10:13 AM

HP Recommended
Product: HP OfficeJet Pro 7740 Wide Format All-in-One Printer

I downloaded updated software for my HP OfficeJet Pro 7740HP - East Start for MacOS14.  After software is downloaded, I get SWHelper.  It has my user name as my name instead of my email.  When I put in my HP password, SWHelper will not accept it.  If I change the username to my HP username, that will not work either.  Additionally, it has no password or user name help.

Issues with my current HP software occurred after I download MacOS14.  After I scan a document and try to edit it, scan closes / crashes. 

Any suggestions of how to deal with SWHelper ?

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1 person had the same question
2 REPLIES 2

‎04-07-2024 10:50 AM - edited ‎04-07-2024 10:50 AM

HP Recommended

You should read this article and possibly ask over at Apple

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Is-SWHelper-part-of-the-HP-software-pac...

 

It looks like gatekeeper and swhelper are the same.  I am just guessing as I have very little experience with MacOS.

 

Possibly it is asking for an apple account.

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‎04-10-2024 05:35 AM

HP Recommended

I have solved the problem.  Thanks for your replies.

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