• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP OfficeJet Pro 7740 Wide Format All-in-One Printer

I downloaded updated software for my HP OfficeJet Pro 7740HP - East Start for MacOS14.  After software is downloaded, I get SWHelper.  It has my user name as my name instead of my email.  When I put in my HP password, SWHelper will not accept it.  If I change the username to my HP username, that will not work either.  Additionally, it has no password or user name help.

Issues with my current HP software occurred after I download MacOS14.  After I scan a document and try to edit it, scan closes / crashes. 

Any suggestions of how to deal with SWHelper ?

2 REPLIES 2
HP Recommended

You should read this article and possibly ask over at Apple

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Is-SWHelper-part-of-the-HP-software-pac...

 

It looks like gatekeeper and swhelper are the same.  I am just guessing as I have very little experience with MacOS.

 

Possibly it is asking for an apple account.


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

I have solved the problem.  Thanks for your replies.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.