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- Re: SKHelper ? will not accept HP log in - my email and pass...

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04-07-2024 10:13 AM
I downloaded updated software for my HP OfficeJet Pro 7740HP - East Start for MacOS14. After software is downloaded, I get SWHelper. It has my user name as my name instead of my email. When I put in my HP password, SWHelper will not accept it. If I change the username to my HP username, that will not work either. Additionally, it has no password or user name help.
Issues with my current HP software occurred after I download MacOS14. After I scan a document and try to edit it, scan closes / crashes.
Any suggestions of how to deal with SWHelper ?
04-07-2024 10:50 AM - edited 04-07-2024 10:50 AM
You should read this article and possibly ask over at Apple
It looks like gatekeeper and swhelper are the same. I am just guessing as I have very little experience with MacOS.
Possibly it is asking for an apple account.
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