• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎05-26-2022 10:12 AM

HP Recommended
Product: HP Officejet Pro 8610 e-All-in-One Printer
Operating System: macOS 12.0 Monterey

I just got this printer out of storage, haven't used it in about 5 years.  It's still in perfect condition.  After setting it back up, the Scan To Computer function has been disabled, and I don't have the old HP Utility or Scanning Driver.  The new HP Smart driver doesn't have an option for enabling the Scan To Computer function.  Does anyone know a work around to get this function enabled again.  Or is it possible to get a copy of the old HP Scan driver that will work with my operating system (Mac OS 12.0 Monterey?  I greatly appreciate any help with this!

Category:
5 REPLIES 5

‎05-29-2022 09:54 AM

HP Recommended

Hi @willyoff,

 

 Welcome to the HP Support Community

 

I'd like to help!

 

I understand you are unable to scan from the printer.

 

Please install the HP Full-featured driver to enable the Scan to computer Option.

 

Once the download is completed, follow the onscreen instructions to finish the setup.

 

Enable Scan to computer

 

  • Open the HP Printer Assistant. From the Start menu, click All Apps, click HP, and then select the printer name
  • Go to the Scan section.
  • Select Manage Scan to Computer.
  • Click Enable.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No

‎05-30-2022 03:46 PM

HP Recommended

Hi, thanks for your help, but this didn't resolve my issue.  The link for "full featured driver" that you referenced only sent me to a page with the option of downloading "hp smart".   HP Smart doesn't have the options of enabling Scan to Computer if I'm not mistaken.  Do you know another way to get the Full Feature Driver?  It doesn't seem it's available on HP's website anymore.  Am I missing something?

Was this reply helpful? Yes No

‎05-31-2022 02:37 PM

HP Recommended

 Click on the Driver -Product installlation software tab for full featured drivers-

 

 

Let me know this helps!

Was this reply helpful? Yes No

‎06-01-2022 03:08 PM

HP Recommended

What I'm seeing is not the same as you for some reason.What I'm seeing is not the same as you for some reason.

Was this reply helpful? Yes No

‎06-03-2022 01:47 PM

HP Recommended

Please install HP Easy Start on the computer.

 

Apologies the full featured driver screenshot was for windows.

 

Hope this helps

 

Keep me posted!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.