Scanner communication cannot be established

[BD26]

Scanner function on Officejet 4630, model B4L03A, stopped communicating with my laptop about 2 weeks ago. Printing is just fine. HOwever, any attempt to scan a document returns error message, "Scanner communication cannot be established. Ensure your product is powered on,...."  I have tried everything posted at HP (remove/install printer from control panel, remove/install printer software, reboot laptop and printer, cycle power on printer, etc.)  Nothing has worked. What is the secret to restore scanner communication?

[KrazyToad]

@BD26

Welcome to HP Community

I have gone through your Post and would like to help

Are you able to make Photocopies?

Please ensure the printer has the latest Firmware installed. Link:  https://support.hp.com/in-en/document/c02919168

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[BD26]

Printing is fine.  However, neither [Copy] or [Scan] will function. Firmware is up-to-date. See HP Case # 5053465862

[KrazyToad]

@BD26

If the issue persists after Firmware update then it would be a Hardware issue with the printer

Please contact HP Support for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you