Trying to connect my HP Deskjet f4180 to my new Windows 10 PC hasn't been able to.

[carlzee]

I was just using my printer on my old Win 10 (64 bit) PC. There has been problems trying to download the driver as I use USB cable and not bluetooth or wifi with printer.

I've installed HP Easy Start and have tried several times unplugging printer, restarting PC, plugging USB into different port and on and on.

At a loss of what next.

[Nal_NR]

Hi @carlzee,

Welcome to the HP Support Community. 

I'd like to help!

Let's try these steps to resolve the issue: 

• Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

And, also note that for this printer software drivers are very limited to run on windows 10 OS. 

• If the issue still continues, install using Using the Windows Built-in Print Driver: Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[carlzee]

HP Print and scan doctor has not worked several times already and again today not.

Your instructions mention Windows built in print driver click here, but there's no "here" to click on. I believe I tried that option once before but it was not able to complete extraction.

Keep in mind I already was using a Windows 10 PC with this printer and now have a new Windows 10 PC so in my mind there should be no reason a correct driver isn't available to fix this...

[Nal_NR]

Hi @carlzee,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[carlzee]

Why can't you post that HP 800# public instead of sending my a private message with an 800# when the HP support email says "Do not call phone numbers posted in the community."?

Weird.

[Treeko]

Hi @carlzee 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issues.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[carlzee]

That's not helpful at all.

I just spoke to your support rep who told me HP no longer releases any drivers for obsolete printers.

So, now where do I find a driver? 

Do you know how I can extract the driver I was using on my old Win 10 PC and move it to the new Win 10 PC?

Apparently, that's all I need.

[ferRX · Accepted solution]

Hi @carlzee 

...

Ok, try the next driver download from the next link,

• >> Deskjet F4180 – driver software – Windows

* Click on YES button  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

....

Best regards,

ferRX.

[carlzee]

That looks to have worked and that is such a Godsend. 

Thank you for your volunteer work!

Blessings

[ferRX]

Great 😊, nice to know the driver worked !

Best regards,

ferRX.