Why do I have to uninstall/reinstall my printer after nearly every windows update?

[DaveA541]

This is the only printer we are having issues with at nearly every monthly Window updates. When trying to print, It defaults to 8-1/2x11 paper size even though it is a wide format 11x17 installed. Click on "Properties" and nothing happens. The printer shows up twice in Scan Doctor, once "installed" and another "Not Installed". Only way to fix is to completely remove the printer and re-install. This is getting really ridiculous having to do this every month at a time when I'm trying to print out douments needed.

[Betty0610]

@DaveA541

Welcome to the HP Support Community.

Try a firmware update: https://support.hp.com/us-en/document/c02919168

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[DaveA541]

Thanks, but as I said all items are up to date, firmware and software.

[KrazyToad]

@DaveA541

Try uninstalling the printer from root level and download the full feature software

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions

Keep me posted how it goes 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[DaveA541]

Thanks, the printui steps is something new and may have caused a new issue.

Here are the steps this morning, and aside from the printui the steps every month:

Removed printer, printui showed 2 occurrencesof 7110 and one for the old 7000 printer. those were all removed.

Restarted, downloaded and installed software, it couldn't locate so I had to add destination 192...

Software continued all the steps, but it still wasn't installed.

Started "Print and Scan Doctor 5.3" and it shows there as not installed. Clicked install.

Several minutes of "Installing..." then "Downloading...", then software install starts again and this time it is installed.

Now my next monthly step is to go into the settings to change the default paper to "Tabloid", however this time it is not showing up in the device manager, the App, and when actually trying to print.

Go to Browser 192... and it shows the Tabloid but when printing it prints a letter size on the tabloid paper.

[DaveA541]

I can choose to print legal 8-1/2x14 and it is larger but still no option for 11x17 printing...

[DaveA541]

Now a week has gone by and still issue is not resolved...

[sandytechy20]

@DaveA541

This might require remote access of the computer to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[DaveA541]

FRUSTRATED!!!

Filled out form as instructed.

Emailed back CASE CLOSED - call 800 number...

Called number, on hold for OVER AN HOUR!!! Then the DISCONNECTED ME!

**bleep**?

[Betty0610]

To make a certain paper size as default, go into devices and printers, right click on your Printer, go to printing preferences and change the paper size there.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!