is Compsquad LLc an contractor for HP support?

[HmBs]

printer stopped working - showed that driver was missing - got a pop up support number, called it, the claimed to be a contractor working with HP - company named Compsquad. Was I scammed?

[Dragon-Fur]

@HmBs 

Welcome to the HP Community --

Yes - scammed.

The name of the company is not as important as the sudden pop-up and claim to help if you would just click on the mystery pop-up, provide your private information, and -- usually -- a credit card.

The first rule about Pop-ups:  Never click on mystery pop-ups.

The second rule:  Tighten your browser, computer, and network security so errant pop-ups are prohibited.

Dragon Opinion

If you did provide the inquisitive thief with any private information, consider the information compromised.

If you (shudder) let the rascal into your computer, consider anything and everything not tied down behind an encryption curtain to be compromised, including documents, pictures, and the password to your network.

If you gave away your credit card information, contact your bank - stop the payment - ask for a block.

Consider getting a new credit card.

From HP:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

Document includes links to USA and Canadian authorities to report the incident.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[SteffenBaierUK]

Hello @HmBs ,

Welcome to the HP community.

Your post was in a section of the community dealing with products of the former Polycom company and has therefore been moved. It has been moved to a section more suitable for your request

Best regards

Steffen Baier