printer installation error

[kim4859]

trying to download this printer and keep getting printer attention required when I try to print

[kim4859]

after I install my Hp printer and try to print I keep getting the error message printer attention required

[ferRX]

Hi @kim4859 

This could happen when there is a paper jam inside printer and needs to clean.

Follow steps from the next video:

>> https://www.youtube.com/watch?v=1MWTWeV2vo4&ab_channel=HPSupport

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

[Hawks_Eye]

Hi @kim4859 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

The "Printer Attention Required" error on your HP ENVY 5660 can be frustrating, but here are some steps to help resolve it:

Restart the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on.

Check for Paper Jams or Obstructions:

• Open the printer and inspect for any paper jams or debris. Even small pieces of paper can trigger this error.

Reset the Printer:

• Perform a factory reset by navigating to the printer's settings menu. Look for "Restore Factory Defaults" or a similar option.

Update Printer Drivers:

• Visit the HP Support website to download and install the latest drivers for your printer model.

Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool. It can diagnose and fix common printer issues.

Check Ink Cartridges:

• Ensure the ink cartridges are properly installed and not empty. Clean the cartridge contacts with a lint-free cloth if needed.

Reinstall the Printer:

• Remove the printer from your computer's "Devices and Printers" settings.
• Reinstall it using the latest drivers from the HP website.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[kim4859]

Thank you for responding but the paper is fine. We have another laptop that prints fine from the printer. I am having a printer  problem with a different laptop

[kim4859]

Thank you for responding but the printer works with my other laptop. I am having a problem with a different laptop that i have downloaded the printer with

[Hawks_Eye]

Hi @kim4859 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

The "Printer Attention Required" error on your HP ENVY 5660 can be frustrating, but here are some steps to help resolve it:

Restart the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on.

Check for Paper Jams or Obstructions:

• Open the printer and inspect for any paper jams or debris. Even small pieces of paper can trigger this error.

Reset the Printer:

• Perform a factory reset by navigating to the printer's settings menu. Look for "Restore Factory Defaults" or a similar option.

Update Printer Drivers:

• Visit the HP Support website to download and install the latest drivers for your printer model.

Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool. It can diagnose and fix common printer issues.

Check Ink Cartridges:

• Ensure the ink cartridges are properly installed and not empty. Clean the cartridge contacts with a lint-free cloth if needed.

Reinstall the Printer:

• Remove the printer from your computer's "Devices and Printers" settings.
• Reinstall it using the latest drivers from the HP website.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye