Connected to the wifi- but does not print

[hanex11]

Hello,

My printer says it is connected to the WiFi but does not print. It only allows me to print through the HP Smart app. We reset our AT&T router due to internet issues and are trying to reconnect the printer to the same WiFi, but it is not working. Initially, it connected to the WiFi and printed directly, but now it is not responding at all. Please help me fix this issue. Thank you.

[Dragon-Fur]

@hanex11 

Welcome to the HP English Community --

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@hanex11 wrote:

Hello,

My printer says it is connected to the WiFi but does not print.

It only allows me to print through the HP Smart app.

We reset our AT&T router due to internet issues and are trying to reconnect the printer to the same WiFi, but it is not working.

Initially, it connected to the WiFi and printed directly, but now it is not responding at all.

Please help me fix this issue. Thank you.

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Product / Printer Model:  ?

Operating System:  ?

Software / Application:  HP Smart

Connection Type:  ?

Content / File Type:  ?

Job type:  ?

HP Smart is a print and scan application -- if the printer could not print, you could not use HP Smart to print.

That said, HP Smart works on a variety of devices -- the unknown printer and the unknown Operating System / version on the unknown device might retain enough of the network information to make it possible for HP Smart to find the device.

The printer, if it was not using an assigned manual / static IP address before you reset the router, perhaps cannot find the previously used random DHCP address.

You might consider starting over.

That means to Restore the printer to its default network settings.

Next,

Do the work on the router side to prepare the network the way you like it structured.

Next,

Configure the network as you had it when it was working -- or make improvements to prevent further issues of the type that led up to resetting the router.

For example,

Prepare the Wireless tables to support manual / static IP addresses and assign each device to the address you want to use.

If you do not use manual / static IP address assignments, create the ranges for your devices as you have done in the past.

Some printers support 2.4GHz do not support 5GHz -- Remember to make sure that your router is set up to broadcast and support the Frequency your printer needs.

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Message Content References

ish_3967769-3956733-16

Restore Wi-Fi setup mode on your HP printer

Wireless Troubleshooting – Router Change

Troubleshooting - Wi-Fi connection is lost after router or network settings change

 HP printers - Wi-Fi connection is lost after router or network settings change 

Wireless Troubleshooting

 Troubleshoot a Wi-Fi connection to an HP printer 

 and

 HP Printers - Using a Wireless Network Test Report

Technology Tips Video Gallery from our HP Expert greenturtle

 Technology Tips YouTube Video Help for Printers

and

 Technology Tips Deskjet 3700

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Dual Band Network - Considerations

Reminders 

Do not ignore your router --

A router that is weak, outdated, poorly located, or incorrectly configured can cause all sorts of odd network behavior issues.

If the printer supports it, connecting using Ethernet is generally a better choice.

If your router supports it, create a separate SSID named network for each frequency.

Connect the printer to the SSID network you want the printer to use on the network.

Wireless

Some printers, particularly older models, only support Wireless at 2.4GHz

Some printers support Wireless at both 5GHz and 2.4GHz – but not at the same time

Regardless, if the printer won't work or cannot connect to your 5GHz SSID named network, connect to the 2.4GHz network.

If you are running a Dual Band Network,

 Check that the router is set up to broadcast all frequencies it supports.

Next,

If your router supports it,

On your router:

 Create a separate SSID named network for each frequency supported by the router

 What?  Create one SSID named network for 5GHz and one SSID named network for 2.4GHz

and

 Connect the printer to the SSID named network on the frequency / band you want it to use.

In general,

• 2.4GHz is less fussy about obstacles and supports a longer distance (separation) between router and device (printer)
• 5GHz is faster

==============================

Example – EWS Setup – IPv4

EWS > HP Document / How-to (original format)

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

Ethernet

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wired (802.3) > IPv4 Configuration

Wireless

Original / Standard EWS format for HP InkJet Printers

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

As Available:

Tab Network > Wireless (802.11) > Advanced

Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password

Select and connect to the correct SSID / network name for the bandwidth you are using.

Newer / Select Printers - Alternate EWS format

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Network > Primary Ethernet > Check / Adjust Status and other tabs...

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Network > Wi-Fi > Section IP Config > IPv4

Note:   It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.

Although not the same as Ethernet, the Wireless setup is similar.

Both Primary Ethernet and Wi-Fi sections include an IPv4 setup section.

Example - IPv4 - Standard EWS

EWS_9025_Network_IPv4_Configuration_4

EWS_9025_Network_Wireless_IPv4_Advanced_2

EWS_9125_Network_Wi-Fi_IP_Config_IPv4_2

=======================================

What is my DNS

DNS Servers

DNS server list by country

• Australia
• France
• Global
• New Zealand
• United Kingdom
• United States of America

If you do not have an ISP, or if you are having continuing connection issues, use Google Public DNS.

• Using Google Public DNS

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Public DNS Server List

https://public-dns.info/

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

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People who own, use, and support HP devices.

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Question / Concern Answered, Click my Post "Accept as Solution"