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‎09-18-2023 12:45 PM

HP Recommended

I am trying to set up my HP Envy 5530 printer after moving. I cannot get it to connect to my wireless network. I've tried the wireless setup wizard on the printer and I've tried to do it through the HP Smart app. I printed the test page and it said MAC address filtering may be enabled. But I've gone to my router settings and MAC filtering is off. I even added my printer's MAC address to the list of devices on my network but I still get the same error every time. I'm really frustrated; does anyone have a fix?

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1 person had the same question
1 REPLY 1

‎09-21-2023 03:27 PM

HP Recommended

@blrmkr10 

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

Sandytechy20
I am an HP Employee

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