HP Smart Tank 7305 available by my devices, but cannot print

[Paul8644]

Hi guys,

I connected my printer in the network and my devices see the printer. If I want to print anything (word file, PDF, etc.) I get the following error - see screenshot. 

I have already reset the printer to factory settings and set everything up again, but unfortunately the error is still there. Any further advices?

PS: when i press the info button on the printer, it prints the printer's info page.

Thanks and best regards

Paul

[VikramTheGreat]

Hi @Paul8644,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Error code 0x80070002 on an HP Smart Tank 7305 All-in-One printer typically indicates a problem with Windows Update, file system issues, or missing files. This error often prevents updates, installations, or other software-related tasks from completing.

As you are using a Windows Pc, please try the steps shared below.

1. Clean the Windows Update Cache:

• Method:

Open Command Prompt as administrator (search for "cmd" in the Start menu and run as administrator). Type the following commands one by one:

• net stop wuauserv
• net stop cryptSvc
• net stop bits
• net stop etrsvc
• rd /s /q %systemroot%\SoftwareDistribution
• reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate" /v DisableWUForProd /f (if this registry key exists)
• net start wuauserv
• net start bits
• net start cryptSvc
• net start etrsvc

2. Check Printer Connection and Date/Time:

• Method: Verify that the printer is properly connected to the computer and that the computer's date and time are correct.

3. Run System File Checker:

• Method: Open Command Prompt as an administrator and type sfc /scannow.
• Explanation: This tool scans for and repairs corrupted system files. 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[Paul8644]

Hey, thanks for the support, I followed the instructions but I'm still having trouble printing:

When I select “HP Smart Printing”, I can print the Excel file, for example. I suspect that my notebook has some problems with the driver, because when I open the printer settings in Windows, I get the following message:

As soon as I select “Yes”, I get the following message, but in the end nothing happens (no installation of anything):

I have also tried to scan, but the scanner does not work either.

Any further advises?

Thanks and best regards

Paul

[VikramTheGreat · Accepted solution]

Hi @Paul8644,

Thank you for letting me know. Sorry to hear that you still have trouble. Please try to uninstall and reinstall the Printer software, and let me know if this helps.

Now, completely uninstall the printer driver

1. In the search box, type and open "Uninstall a Program".  
2. Look for HP Printer software.  
3. Right-click to uninstall.  
4. In the search box, type and open “Devices and Printers”.  
5. In the Devices and Printers, look for your HP printer. If you see it listed, right-click on it and choose “Delete” or “Remove Device”.  
6. Open the run command with the "Windows key + R" key combo.   
7. Type printui.exe/s/s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).  
8. Click on the "Drivers" tab.  
9. Look for the HP Printer driver. If you see it, click on it and click “Remove” at the bottom.  
10. Select Ok.  
11. Select Apply and Ok on the Print Server Properties window.  
12. Close Devices and Printers once the software and drivers are removed.  
13. Restart the computer.  

Then download HP Easy Start from the link below:

https://ftp.hp.com/pub/softlib/software13/printers/HPEasyStart_11_5_4644_17.exe

and run HP Easy Start and have to select Full Software and install the printer

I hope this helps.
 

Take care and have a good day.
 

Please click “Accepted Solution” if you feel my post solved your issue; it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

VikramTheGreat

HP Support

[Paul8644]

Hey buddy,

thanks alot. Everything is fine now 💪

best regards

Paul

[VikramTheGreat]

Hi @Paul8644,

Thank you for your response.

Glad to know that the issue is resolved. If you require any help, please do keep us posted.

Please click “Accepted Solution” if you feel my post solved your issue; it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

VikramTheGreat

HP Support