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‎11-11-2020 02:23 PM

HP Recommended

Couldn't get my mac to connect to my printer for scanning a document. it was important as I have a lot of documents to scan. After taking control of my Mac, HP support, said they could fix the problem which they described as a license problem because my mac is 7 years old. Then tried to charge me $200 What is that all about? 

2 REPLIES 2

‎11-12-2020 05:06 AM

HP Recommended

https://www8.hp.com/us/en/hpfraud-alert.html 

 

 




My profile on LinkedIn

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‎11-14-2020 06:22 AM

HP Recommended

Hi @Anyone1,

  

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

 

And, Welcome to the HP Support Community. 

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