How to change Wi-Fi network the printer is connected to

[kcarp59]

I recently moved and I'm trying to set my printer up, but I don't know how to change the Wi-Fi network to my new internet network. I have tried many "solutions" but none are working for me. I cannot find a product support phone number to save my life. Please advise.

[Garp_senchau · Accepted solution]

@kcarp59, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

To set up your HP DeskJet 3755 on a new Wi-Fi network, follow these steps:

Reconnect Printer to a New Wi-Fi Network Using HP Smart App

Ensure your Printer is On:

• Make sure your printer is powered on and all its connections are secure.

Restore Wi-Fi Setup Mode:

• Press and hold the Wireless and Cancel buttons on the printer until the Power light blinks.
• This restores the Wi-Fi setup mode, enabling you to connect your printer to a new network.

Download and Install HP Smart:

• Download the HP Smart app on your computer or mobile device:
  • HP Smart - Microsoft Store
  • Available on the App Store or Google Play Store.

Open the HP Smart App:

• Open the HP Smart app on your device.
• Follow the prompts to set up your printer.

Add Printer in HP Smart:

• On the welcome screen of the HP Smart app, click Add Printer.
• If your printer is detected, select it from the list.

Set Up a New Printer and Connect to Wi-Fi:

• Follow the on-screen instructions to connect your printer to the new Wi-Fi network.
• You may need to input your new network name (SSID) and password.

Complete the Setup:

• Finish the setup process according to the prompts in the HP Smart app.
• After successful connection, your printer should be able to communicate with your new Wi-Fi network.

Also, you may refer to these guides:

• Restore Wi-Fi setup
• HP Printer Wi-Fi setup
• HP printer setup (Mac built-in driver)
• Wireless Test report
• Troubleshoot a Wi-Fi connection

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,