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‎11-05-2021 09:49 AM

HP Recommended
Product: Hp envy 6020e

My brand new HP envy 6020e printer set up perfectly. Next day went back to complete the job I specifically bought this for and it refuses to connect to the internet. I cannot do ANYTHING and after 2 days of trying am about to return it and write the most blistering review. 

Category:
6 people had the same question
1 REPLY 1

‎11-22-2021 09:57 AM

HP Recommended

@euansm

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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